Lyndon Gaspar

 Lyndon Gaspar Phone:- /- Mail: -Skype: lyndon.gaspar EDUCATION Bachelor in Business Management University of the Philippines in the Visayas Cebu College HIGHLIGHTS In-charge of the operations of a retail store/showroom. Performed HR functions- hired, trained, and monitored performances of staff. Prepared weekly and monthly reports and analysis on the over-all performance of a showroom. Trained with highly relevant experience in providing customer support experience. Provided cascades to Operations Team on new product enhancements and new releases including bug fixes. WORK EXPERIENCE Aug 2013 – Mar 2016: Product/Project Manager - DirectWithHotels Ltd. – Makati City Provides product support to Operations on Channel Management System’s technical issues, concerns, and requests for both DirectWithHotels’ Channel Management System partner hotels and Siteminder Channel Management System listed hotels. Investigates Front-End and Back-End issues using internal tools and processes Monitors Channeled Reservations and Channel Management System push and reservation logs Creates concepts, writes requirements, business rules and user stories for projects and enhancements of core products. Acts as a liaison officer between DirectWithHotels and the OTAs for Product Updates Delivers presentation/internal training for new Product releases Attends Scrum Meeting, Sprint Planning with Development Team over the course of a project Maintains record of Costing for every project Tests and monitors product releases Feb 2013 - Aug 2013: Financial Service Specialist - E*TRADE Information Services, LLC – Makati City Provides superior customer service via phones both inbound and outbound calls to customers by using probing questions and listening skills Answer questions and solve problems regarding their transaction details, reversal of unknown or unauthorized charges, assisting web concerns and provides basic troubleshooting techniques Receives and processes new client contracts and perform updates to existing contracts such as name changes, address changes, product changes, and other account maintenance as requested Dec 2011 – Sep 2012: Email Support Representative - Serco Global Phils. (TravelClick) – McKinley Hill, Taguig City Troubleshoot hotel system issues and provide solutions to concerns regarding carried website rates, availability, etc. Monitoring the property’s EZYield Channel Management accounts Responds to clients’ concerns in a timely manner through email Simultaneously push updates to distribution channels including rates, availability, allotments, packages, minimum night stay, cut offs, and any other restrictions across multiple third-party sites from a single, web-based platform. Eliminate the errors of manual data entry Submit rates with accurate success rate Make rates and availability changes on OTA performance Maintain rate parity across all channels and avoid Best Rate Guarantee violations and fees Jul 2008 - Jul 2011: Sales Executive - Crystal Gallery – Dubai, U.A.E. Maintaining store operational status  Assisting customers and submit daily reports to the Manager Performed coordination tasks between the customer inquiries/orders to the Production Department Preparing and updating daily/monthly report of store sales Doing inventory reports at the end of each month Coordinating with internal clients/suppliers of concerns on store activities, stock availability, merchandise availability, and participation on promotional activities Performed secretarial/clerical functions such as filing, data encoding, answering phone queries, etc. Jun 2006 – Jun 2008: Market Researcher - Western WATS Philippines Inc. – Lapu Lapu City, Cebu Doing outbound calls to households by using questioning and listening skills, getting their valuable opinions about some important topics/issues in the United States Updating colleagues across the floor to satisfy various customer situations with proper telephone etiquette and appropriate actions to effectively control a telephone call and to effectively deal with angry respondents, and upset customer’s situations Responsible for achieving business targets within a given time frame under a highly competitive environment Upsell products or give donation options