Lyndon Alejo

Lyndon Borabo Alejo Block 8 Lot 107 Barangay Poblacion 5,General Mariano Alvarez Cavite, Philippines 4117 Tel.No.:- Cellphone No.: - Alternate Cellphone No: - Email Add:-Skype ID:Lyndon Alejo- Facebook: https://www.facebook.com/lyndon.alejo.1?fref=ts LinkedIn: https://www.linkedin.com/in/lyndon-alejo-a190b16a/ PERSONAL DATA Age: 40 Date of Birth: Aug 4, 1977 Gender: Male Civil Status: Single Height: 169 cm Weight: 56 kg Nationality: Filipino Religion: Secular Humanism Permanent Address: Block 8 Lot 107 Barangay 5, General Mariano Alvarez Cavite, Philippines 4117 WORK EXPERIENCE 1. Position: Customer Service Representative Duration: Aug. 2017 – Sept 2017 Company: Iqor (Dasma) Company Industry: Call Center / IT-Enabled Services / BPO Location SM Dasmarinas Cavite Country Philippines Department: Production Job Description: Inbound calls from customers. Primary support to clients includes: handles inbound activity, product inquiries, telemarketing, reviews explains billing statements, billing disputes, account registration, assists customers with past due accounts, service restoration, device swap, and credit adjustments. Shift : Graveyard 2. Position: Customer Service Representative Duration: Apr 2017 – July 2017 Company: Convergys (Alabang) Company Industry: Call Center / IT-Enabled Services / BPO Location GF to 3F Plaza Building A Northgate Cyberzone Alabang Muntinlupa Country Philippines Department: Production Job Description: Inbound calls from clients. Primary support to clients includes: handles inbound activity, product inquiries, telemarketing, reviews explains billing statements, billing disputes, account registration and updates and assists customes with past due accounts. Shift : Graveyard 3. Position: Customer Service Associate Duration: Nov 2016 - Feb 2017 (0.3 yrs) Company: Convergys (Nuvali) Company Industry: Call Center / IT-Enabled Services / BPO Location Nuvali Santa Rosa Laguna Country Philippines Department: Customer Service Job Description: Inbound calls from clients. Primary support to clients includes: handles inbound activity, product inquiries, explanations, disputes, releasing holds, refunds, payments, loan/tax refunds status, card transaction history, reviewing and explaining the bill, processing payments, account registration and updates and assisting clients with past due accounts. Shift : Graveyard 4. Position: Customer Relations Representative Duration: Jul 2015 - Jul 2016 (1 yrs) Company: Sutherland Global Services Company Industry: Call Center / IT-Enabled Services / BPO Location Pili, Camarines Sur Country Philippines Department: Customer Relations Job Description: Address and provide immediate resolution to customers' inquiries and complaints from account registration, billing, order status, account log in credentials, product availability, product detail and recommendation, pitch sales, promoting client's products and endorses client's general store services via live chat and email to contribute in reaching the team's sales target. Submit documentation reports on each customers' issues, transfers sensitive/complicated cases to concerned department and monitor until the case is resolved and closed. Shift : Graveyard 5. Position: Manager/Database Specialist Duration: Nov 2009 - Sep 2014 (4.8 yrs) Company: ParkingEdge LLC. (www.BestParking.com) via www.upwork.com Company Industry: Call Center / IT-Enabled Services / BPO Location Manhattan New York ( www.upwork.om) Country Online freelance job (Upwork.com) Department: Web Content Job Description: Assigned tasks start from marking possible parking locations via Google street-view mapping, hiring ground surveyors from online job boards, managing the entire data collection process via email correspondence, part of which is reviewing and verifying surveyor's deliverable to ensure 100% completeness of the collected data, and database inputting following a parking rate card calculation programming. I was also in-charge of preparing surveyor's payable reports and occasionally, investigate/verify data ambiguities and discrepancies based on website users' incorrect information report. Shift : Graveyard 6. Position: Field Sales Agent Duration: Feb 2007 - Sep 2009 (2.6 yrs) Company: DIGITEL Company Industry: Telecommunication Location LACO SOUTH (LAGUNA) Country Philippines Department: Sales Job Description: Direct selling and customer relations. Promote/sell and deliver required sales revenue through field sales activities. Plan and implement selling/marketing strategies to generate the required revenue contribution of area of responsibility. Assist prospect clients to provide necessary requirements for service subscription based on company standards parameters. Monitors sales accounts activation in the system and occasional network connection troubleshooting on personal clients. 7. Position: Toll Teller Duration: Mar 2005 - Aug 2005 (0.4 yrs) Company: Philippine National Construction Company Company Industry: Transportation Services Location South Luzon Expressway Country Phiippines Department: Collection Job Description: Fast-paced collection of toll fees with accuracy from motorists entering from different toll plaza along South Luzon Expressway. Prepare/accomplish remittance/transaction report of the entire hours of duty. EDUCATION Highest Education Education Level: Prof'l License(Passed Board/Bar/Prof'l License Exam) Education Field: Education/Teaching/Training Course: Bachelor of Secondary Education School/University: Ateneo De Naga University Location: Naga City Date: Jun 1999 - Oct 2004 LICENSES/CERTIFICATIONS License/ Certification 1. Professional Teacher License/ Certification No. Date- Aug 25, 2005 SKILLS 1 Email Handling 2 Virtual Assistant 3 Transcription 4 Phone Support 5 Email Response Handling 6 General Office Skills 7 Internet Research 8 Office Admin 9 Customer Service 10 Customer Support 11 Web Research 12 MS Office Application 13 Data Processing 14 Telephone Handling REFERENCES Benjamin Sann CEO ParkingEdge LLC. (www.BestParking.com) Tel.No.: - Email:-Relationship: Client/Employer Donna Ricafranca Pontejos Senior Team Manager Sutherland Global Services Tel.No.: - Email-Relationship: Immediate Superior Officer Joyce Ravida Senior Team Leader Convergys Tel.No.: - Email:-Relationship: Immediate Superior Officer