Lynde C. Andrade

LYNDE ANDRADE OBJECTIVE Sitio Lupa, Busay Heights Busay, Cebu City EXPERIENCE -- To secure a promising position that offers both a challenge and a good opportunity for growth. CML Mopro Philippines, Inc. 9th Floor I1 Building IT Park Lahug 6000 Cebu City July 9, 2018 - September 28, 2018 Digital Sales Consultant ● Engage with prospective clients by phone to provide a premier customer experience. ● Help clients find an ideal solution to their online needsy ● Create an urgent plan for improvement for their digital presence ● Look, act, and speak like a professional ● Manage multiple systems and processes seamlessly ● Retain continuous sales education and demonstrate an ability to put teachings into practice Excellerate Inc. 4th Flr. Juanita Bldg., Escario St., cor Gorordo Ave. 6000 Cebu City February 2018 - June 19, 2018 Sales Team Lead ● grooms sales associates and ensures that they are well equipped on sales techniques and strategies, and are able to achieve sales target. ● ensure that associates abide by the organization’s code of conduct of the company ● motivator to members of the sales team, encouraging them to meet their sales targets, with emphasis on working not just harder, but better. ● creates healthy competition amongst sales associates by rewarding team members who have done exceptionally well in a manner approved by the organization to motivate others to work better. ● criticize sales associates who have behaved in a manner that is not expected of them. iPloy Staffing Solutions 11th Floor MSY Tower 6 Pescadores Rd. Cebu Business Park 6000 Cebu City August 2016 - January 2018 Asset Recovery Specialist ● Coordinate the successful return of assets working directly with customers ● Accept inbound calls from customers and sources involved in the recovery of assets ● Complete outbound calls to customers and sources regarding equipment return ● ● ● Investigate unsuccessful returns and identify new leads for the successful recovery of company assets Performs other duties as assigned by Management Handled manager’s escalations and send patient the bill if necessary. Dyninno 14th Floor, Filinvest Cyberzone Building, Cebu IT Park 6000 Cebu City March 2016 - July 2016 Travel Agent ● Book reservations for travel, hotels, rental cars, and special events, such as tours and excursions. Tell clients about what their trip will be like, including giving details on required documents, such as passports or visas. Eli Global Philippines Resource Operations Center Inc. JY Square Discovery Mall, Lahug 6000 Cebu City May 2012 - November 30, 2015 Graphic Design Team Lead ● Led a team of five graphic designers to create advertising designs, logos, graphics, and layouts. ● Evaluated and optimized design processes, resulting in time and resource savings. ● Developed team members through training and exposure to new job functions. ● Designed raster and vector marketing based artwork using Adobe Photoshop, Illustrator and QuarkXpress. ● Ensured client satisfaction ● Special Projects ○ Design and layout books published locally and abroad. Aegis PeopleSupport (Phils.), Inc. Aegis Tower 1, Asiatown IT Park, Apas 6000 Cebu City August 30, 2010 - May 2012 Erep - Blue Shield of California ● Provide comprehensive and customer care at all times ● Meet quality, productivity and schedule adherence performance ● Responsible for meeting outlined performance goals and targets ● Communicate effectively and efficiently with customers Eli Global Philippines Resource Operations Center Inc. Bigfoot Center Building, F. Ramos St., 6000 Cebu City June 11, 2009 - August 4, 2010 Advertising Coordinator – Beckett Media LLC ● Responsible for making sure that all ads for the magazine are completed ● ● on time and are placed on schedule. Design or create ads to meet specific customer needs (coming up with catchphrases centered around various campaigns and generally highlighting their company’s best attributes). Uses a variety of mediums to achieve artistic or decorative effects. Managed to update all of the files regarding advertiser’s layouts and designs. TeleTech Customer Care Management Philippines Incorporated Levels 1&2, Oakridge IT Center 880 A.S. Fortuna St., Banilad 6014 Mandaue City, Cebu July 1, 2008 - June 30, 2009 Business Communications Coordinator ● Site POC on Lifestyle and Passport programs ● Site POC on External communications ● Site POC on Media, government and university relations ● Site lead on Internal communications activities and special events ● Update message boards and screensavers ● Implement internal branding initiatives ● Coordinate with vendors and suppliers ● Develop articles for Crickets and site publications ● Art Director (Site publication) ○ Develops soft copy of the dummy based on the matrix ○ Lays out articles based on the dummy ○ Schedules photo shoot for feature articles and cover ○ Prepares color mock up ○ Ensure all revisions to images are applied April 21, 2007 - June 30, 2008 Reservations Specialist/Stardesk (CSR) - United Airlines ● Make and confirm domestic reservations for passengers and sell tickets for United Airlines traveling within the 50 US states. PEJMaN Services Incorporated Unit 506 Keppel Center, Samar Loop Corner Cardinal Rosales Avenue, Cebu Business Park, 6000 Cebu City October 21, 2005 – February 2007 eCat Representative – Image Editor ● Edit product images and grabbing product specifications to be uploaded to the website. ● Managed to edit 1000 images a day. ● Implemented training for new image editors — more productivity. Corbox Corporation Tresco Compound, Casungtingan, 6014 Mandaue City, Cebu May 16, 2005 – October 15, 2005 Graphic Artist – Sales Department ● Design or create graphics to meet specific customer needs, such as packaging, displays, or logos. Uses a variety of mediums to achieve ● ● artistic or decorative effects. Managed to update all of the files regarding customers’ layouts and designs. Supervised subordinate personnel in Art Department whenever the Supervisor is not around. EDUCATION University of Cebu Osmeña Blvd., corner Sanciangko Street 6000 Cebu City ● BS Computer Engineering, March 2005. REFERENCES . Pierre Pobre Transition manager, QBE- Mirasol Velasquez Back End Operations Manager, Eli Global- Giefer Untal HR Generalist / Admin, Eli Global-