Lynda Nnajiofor

1. Customer Support Sample – Address Change Request In this mock scenario, I responded to a customer who entered the wrong delivery address during checkout. Using Zendesk, I requested the correct details and explained the next steps clearly. This demo shows my ability to stay calm, communicate effectively, and manage customer concerns professionally. Transcript Customer: Ingrid Van Dijk Date: September 23, 2024 Channel: Email Message: Hi there! Looks like I jumped the gun and, uh-oh, put the wrong delivery address on my order. I need to fix this fast but I’m not sure how to go about it. Can you help me change the delivery address for my order? Or can I do it on the website? Also, is there a deadline for when I can make this change? Thanks for your help! — Ingrid Support Agent: Lynda Chinenye Fevinas Support Team Response Time: 16 mins Response: Hi Ingrid, Thanks for reaching out no worries, this kind of thing happens more often than you’d think I’ll do my best to help. To update your delivery address, I just need a bit of info: - Your order number - The correct address you'd like it changed to Once I have that, I’ll check if the order has already been processed or shipped. If it hasn’t gone out yet, we should be able to update the address right away. If it has, I’ll let you know what options we have (like contacting the courier or redirecting the package). Let me know as soon as you can , the sooner we catch it, the better. Warm regards, Lynda Fevinas Support Team