Lynda Muoneke

I am Lynda Muoneke, I have a solid 5 years of remote working experience. I have worked highly commendably as an Executive Virtual Assistant, with deep roots in Customer service roles, Cold calling, Admin Assistant roles, and SDR/ BDR roles in companies like Insurance Supermarket USA(remote), Rent To Own Services UBA (remotes) and Next Insurance | California USA(remote).

As a Customer Service Representative I address customer inquiries through phone calls, chats and emails. I identify customer issues and provided solutions or escalated them to the appropriate departments. Provided accurate information about the company's products and services to the customers while leaving Customer satisfied with each interaction.

As a skilled Executive Virtual Assistant I effectively manage emails, schedule appointments, organise calendars, handle phone calls and prepare documents. I also provide technical support like assisting with troubleshooting issues and providing guidance on software and hardware usage. Inputting data into databases, maintaining records and performing data analysis is also part of my specialty.

As an experienced Admin Assistant I confidentially manage sensitive information with discretion, accurately perform clerical tasks like creating, editing, formatting documents, reports, presentations and on time. Ordering of office supplies, maintaining office equipment and assisting with project management tasks and coordinating with them members is assured.

As an SDR (Sales Development Representative) my passion is using proactive outreach and lead qualification to increase income. I research and identify potential leads, conduct cold calls, send emails, engage with prospects to understand their needs and potential fit for the product or service while using strong verbal and written communication skills and CRM tools.