Lynda Chinenyenwa Benson

Transform Your Business Operations & Scale Efficiently with a Tech-Savvy Virtual Assistant & Strategic CRM Automation Expert

Are you drowning in administrative tasks while your core business demands attention? I am a certified Virtual Assistant and Operations/CRM Automation Specialist with 3+ years of proven expertise in streamlining business processes, implementing powerful CRM automation systems, and delivering exceptional project coordination that drives measurable growth.

What Sets Me Apart:

🔸Virtual Assistant & Executive Support Excellence: calendar management, email optimization, and executive-level administrative support.

🔸Project Management & Coordination:

• Expertise in Asana, Trello, Monday.com, Notion, Airtable etc.

• Cross-functional team management and stakeholder communication.

• Resource allocation and timeline optimization

• Risk management and quality assurance protocols

🔸Strategic operations management that has reduced client operational costs by up to 20%.

• Business process mapping and improvement

• Standard Operating Procedures (SOP) development

• Performance metrics tracking and KPI reporting

• Vendor management and procurement optimization

🔸CRM Automation & Workflow Optimization:

• Monday.com certified specialist - designed and implemented custom workflows for diverse industries.

• Zapier automation expert - created integrations saving clients 20+ hours weekly

• Make.com: complex multi-step automation sequences.

• Notion: built comprehensive project management, knowledge base systems and documentation.

• Airtable: custom CRM solutions and advanced reporting dashboards.

Technical Proficiency:

• Advanced Microsoft Office Suite and Google Workspace administration

• Project and Operations Management using Monday.com, Airtable, Asana, Notion etc.

• CRM Setup, Implementation and Automation using Airtable, Zapier, Make.com, Monday.com etc.

• Business Process and Project Documentation like SOP, Project Charter, Communication Matrix, Risk Register etc.

• Slack, Microsoft Teams, and communication platform optimization

• Data analysis using Excel, Google Sheets, and business intelligence tools

I believe in building strategic partnerships, not just completing tasks. When you work with me, you gain a dedicated business operations partner who understands your business goals and delivers solutions that create lasting impact.

I am available for both project-based work and ongoing retainer arrangements.

If you're ready to transform your operations, Send me a message and let's discuss how I can help you achieve operational excellence while you focus on growing your business.