Lyna Lay

Lyna Lay Vancouver, BC |- |-PROFILE My excellent interpersonal and communication skills combined with a mature and professional attitude developed over seven years as a legal assistant allows me to excel in an office environment. I recognise the importance of providing quality service and support and strive to deliver above and beyond expectations. Highly adaptable to change, I am proactive and eager to expand on my experience. PROFESSIONAL EXPERIENCE Nov 14 – current Legal Secretary PACIFIC LAW GROUP, CANADA Pacific Law Group is a boutique law firm with an exceptional reputation for delivering quality performances both in and out of the courtroom. It specialises personal litigation claims. My duties in this position include: • Assisting one senior lawyer and associate with day to day administrative support on insurance litigation claims and ensuring deadlines are met • Co-ordinate trial processes with client, counsels, courthouses and their affiliates • Help streamline a paperless system, allowing further assistance coordinating tasks in an error-free environment Jul 10 – Oct, 14 Legal Secretary LINDSAY LLP, CANADA (Formerly Lindsay Kenney LLP) Lindsay LLP branched off from one of the largest business law firms in Canada. It specialises in various types of law and litigation claims. My duties in this position include: • Assisting a senior lawyer (former Managing Partner) and two associates with administrative support on insurance and general litigation claims • Liaise with adjusters, clients and counsels to canvas discovery, mediation, court and trial dates; set independent medical examinations; organise travel and accommodation arrangements and company hosted conferences • Manage and preparing client invoices, time-keeping and other accounting measures • Also implemented and streamlined a paperless system within Worldox that several lawyers within the firm have adopted Jun 08 – Jul 10 Legal Secretary HARRIS & BRUN SOLICITORS, CANADA Harris & Brun is one of the top civil litigation firms in Vancouver, specialising in personal injury claims. My duties in this position included: • Handled administrative support in insurance defence and general litigation claims • Liaised with adjusters, clients and counsels to co-ordinate and set discovery, mediation and trial dates; set independent medical examinations; requested and followed up documentation; organised travel and accommodation arrangements • Maintained corporate records, prepare and file annual reports and provide occasional reception relief Jan 08 – May 08 Sabbatical through Europe and Asia and preparing for move to Canada Feb 07 – Dec 07 Guest Services AIVENGO HOSTEL, NETHERLANDS The Aivengo Hostel is a boutique hostel situated in the city of Amsterdam. • Worked independently to manage online reservations, using Hostelworld ebooking systems; general accounting; room allocation and answering guest queries • Performed daily duties including cashiering procedures; provided local and tourist information and regular personalised tours to guests on request Jan 06 – Jan 07 Legal Secretary ARTHUR COX SOLICITORS, IRELAND Arthur Cox is renowned for its excellent client service and for being one of the top leading commercial law firms in Ireland. Awarded European Law Firm of the Year, 2006. My duties in this position included: • Worked independently to provide technical and administrative support to three full time solicitors, as part of the Corporate, Information Technology & Life Sciences departments • Maintained and prepared daily correspondence and word processing documentation, using “Bighand” digital dictation and co-ordinated registration of documents • Maintained and updated billing sheets, time sheets and client files • Liased with clients to co-ordinated meetings, conference calls and organised travel and accommodation requirements • Regularly assisted after hours and on weekends with document preparation and word processing. Apr 05 – Nov 05 Senior Contract Order Processor CHUBB ELECTRONIC SECURITY, UNITED KINGDOM Chubb Electronic Security is the worldwide leading firm in providing commercial and domestic interests, quality service and security. My duties in this position included: • Managed and oversaw all aspects of the contract order process from initial quote stage through to completion. • Assisted and provided technical support to the Sales and Installation departments to ensure the smooth operation of contract orders. Oct 03 – Apr 05 Underwriting Technical Assistant CHUBB INSURANCE COMPANY, UNITED KINGDOM Chubb Insurance is an internationally recognised company providing personal cover to the niche market of high net worth clients. Awarded Insurer of the Year, 2004. My duties in this position included: • Assisted and provided technical support to three Senior Underwriters including Personal Lines Underwriting Manager. • Provided training and coaching to new colleagues of operating systems, underwriting techniques and quality control with an underwriting authority of £10million per account. Jan 03 – Sept 03 Sabbatical travelling through Asia and Republic of Ireland Jan 01 – Jan 03 Senior English Teacher GEOS – GLOBAL EDUCATION AND OVERSEAS SERVICES, JAPAN GEOS is a leading Japanese based company, providing English language services to its clientele within Japan and around the world. My duties in this position included: • Prepared daily lessons, materials and activities to provide quality education to over 120 students aged 2 to 60 years old. • Received promotion after one year to train and develop new staff and assisted in the promotional and business activities of the company. EDUCATION AND TRAINING • • Griffith University, Gold Coast, Australia Bachelor of Business, Graduated 1999 Working knowledge of Microsoft Office and numerous company-based operating systems including legal based systems, Amicus, Worldox and PC Law. INTERESTS My interests include travelling, cooking, reading, and a variety of outdoor pursuits. REFERENCES AVAILABLE UPON REQUEST -2-