Lyn

Lyn Cruz Phone:- E-Mail:- Summary of Qualifications • Over 7 years of customer service • Highly skilled in greeting, problem solving and maintaining/building strong guest relationships • Excellent communication skills and detail-oriented • Ability to multi-task, Reliable, Punctual, Flexible, and Organized • Experienced in using Microsoft Office and Email • Ability to prioritize all work and handle multiple tasks at one time, while utilizing several computer systems simultaneously Experience Virtual Assistant, Homebased • Handle dispute charges • Data entry • Used different applications such as vWork, Stripe, etc. • Use of Zendesk and Helpscout Getaround Car Sharing Company, San Francisco (Homebased) • Assist callers regarding their car booking, adjustments • Respond to emails while multi-tasking Fairmont Vancouver Airport (Switchboard Operator) Nov 2015 – Nov 2016 Sept 2015 – Feb 2016 April 2013–Mar 2014 • Process all external and internal calls either by redirecting calls or assisting the caller • Take ownership of the caller’s request and ensure follow up according to the hotel’s standards • Efficiently handling high call volumes while ensuring each guest’s unique needs are met • Serve as a liaison for Guests requiring information relating to all aspects of the hotel • Handle Lost and Found Department • Assist the restaurant by taking phone reservations or other inquiries HMSHost (Shift Supervisor), Vancouver International Airport • Provide the highest quality of service to internal/external customers at all times • Assist line servers, stock and prepare food • Provide leadership and guidance to associates May 2009-Mar 2013 • Maintain knowledge of products provided Air Canada (Tourism Career Preparation), Vancouver International Airport Nov 2009-March 2010 • Completed various audits, which included: on time performances and on time arrivals • Administrative duties, which included entering audit results into the airline’s data base Education Vancouver Community College – Hospitality Management Program Jan 2011 – Dec 2013 Subjects include: Business Communications, Food and Beverage Operations, Restaurant Operations, Management Principles, Marketing, Financial and Managerial Accounting, Economics, Computer Applications Henry James Cambie Secondary High School, Richmond, BC Subjects included: English, Business Computers and Tourism Special Skills • Excellent customer service skills • Use of Micros and Opera System • Strong interpersonal skills to deal effectively with all business contacts • Typing speed: 60 words per minute • Able to work varied shifts, including weekends and holidays • Language: Able to communicate in English, in both written and oral, tagalog Sept 2005-June 2010