Lyn Cruz
Phone:- E-Mail:-Summary of Qualifications
Over 7 years of customer service
Highly skilled in greeting, problem solving and maintaining/building strong guest relationships
Excellent communication skills and detail-oriented
Ability to multi-task, Reliable, Punctual, Flexible, and Organized
Experienced in using Microsoft Office and Email
Ability to prioritize all work and handle multiple tasks at one time, while utilizing several computer systems simultaneously
Experience
Virtual Assistant, Homebased Nov 2015 – Nov 2016
Handle dispute charges
Data entry
Used different applications such as vWork, Stripe, etc.
Use of Zendesk and Helpscout
Getaround Car Sharing Company, San Francisco (Homebased) Sept 2015 – Feb 2016
Assist callers regarding their car booking, adjustments
Respond to emails while multi-tasking
Fairmont Vancouver Airport (Switchboard Operator) April 2013–Mar 2014
Process all external and internal calls either by redirecting calls or assisting the caller
Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
Efficiently handling high call volumes while ensuring each guest’s unique needs are met
Serve as a liaison for Guests requiring information relating to all aspects of the hotel
Handle Lost and Found Department
Assist the restaurant by taking phone reservations or other inquiries
HMSHost (Shift Supervisor), Vancouver International AirportMay 2009-Mar 2013
Provide the highest quality of service to internal/external customers at all times
Assist line servers, stock and prepare food
Provide leadership and guidance to associates
Maintain knowledge of products provided
Air Canada (Tourism Career Preparation), Vancouver International AirportNov 2009-March 2010
Completed various audits, which included: on time performances and on time arrivals
Administrative duties, which included entering audit results into the airline’s data base
Education
Vancouver Community College – Hospitality Management Program Jan 2011 – Dec 2013
Subjects include: Business Communications, Food and Beverage Operations, Restaurant Operations, Management Principles, Marketing, Financial and Managerial Accounting, Economics, Computer Applications
Henry James Cambie Secondary High School, Richmond, BC Sept 2005-June 2010
Subjects included: English, Business Computers and Tourism
Special Skills
Excellent customer service skills
Use of Micros and Opera System
Strong interpersonal skills to deal effectively with all business contacts
Typing speed: 60 words per minute
Able to work varied shifts, including weekends and holidays
Language: Able to communicate in English, in both written and oral, tagalog
