Lyljoy Pierre Lacson

Bahada, Poblacion, San Remigio Cebu, Philippines 6011 Cellphone No.: - US number: - LYLJOY PIERRE DADULA LACSON Email Address:- Professional and personable Call Center Representative with 3 years and 6 months of experience handling inbound and outbound calls for telecom and retail companies. PERSONAL DATA Age Date of Birth Gender Civil Status Height Weight Nationality Permanent Address: Present Address: : : : : : : : : : 27 August 21, 1995 Male Single 179 cm 70 kg Filipino Bahada, Poblacion, San Remigio, Cebu, Philippines-N 5TH Avenue, Chatsworth Georgia 30705 EDUCATION Bachelor of Science in Electrical Engineering Cebu Institute of Technology-University Natalio B. Bacalso Ave, Cebu City, Philippines College Graduate San Remigio National High School Lapu-Lapu St., Poblacion, San Remigio, Cebu, Philippines June 2008- April 2012 High School Graduate EMPLOYMENT HISTORY Call Center Representative at Qualfon Philippines, Inc. -Cebu November 2018 -June 2022 Qualfon, Inc. is a global provider of call center, back office, and business process outsourcing (BPO) services. Founded in 1995, Qualfon provides outsourcing services including call centers, customer service, customer acquisition and retention, customer on-boarding, as well as back-office processing. -Answering approximately 250 inbound customer calls per day in a friendly and courteous manner -Discussing billing issues with the customer and offering possible solutions -Providing information on additional products and services as well as escalating customer call to supervisor, if needed -Helped reduce customers complain as I was in the corporate department Affiliate Manager at Searlco LTD June 2022 – Feb 2022 Searlco LTD is an Affiliate Marketing & Software Development company based in the UK and offers its services on a global scale. -Data Scraping -Emailing or calling them using (skype) for collaboration with other companies to expand business. I hereby certify that the information and documents stated and attached herein are true and correct to the best of my knowledge. Lyljoy Pierre D. Lacson Applicant