Lyka Givero

LYKA D. GIVERO BLK 15 L4B SENATORIAL ST. VIOLAGO HOMES BAGONG SILANGAN, QUEZON CITY CONTACT #:- /- E-MAIL:-SKYPE: live:.cid.36ae5e57a3a9eb3e OBJECTIVE: To obtain a position where I could effectively apply the skills and knowledge that I have in delivering Quality Work to the Organization in a timely manner. KEY COMPETENCIES AND SKILLS: Knowledgeable in Microsoft Word, PowerPoint, Excel and G-mail Organized and Detail Oriented Good Written and Oral Communication Skills Critical thinking, Decision-Making and Problem-Solving Skills Quality and Customer Focused Can Multi-task WORK EXPERIENCES: Fersal Hotel- Back Office Staff -Experience in doing office work, encoding customer’s information in our system using MS Excel, Organizing and Sorting Documents, sending documents through fax and answering call inquiries and E-mails. La Breza Hotel- Front Office Associate -Have a background in working in Front Office Department in a Hotel as a Trainee. Greets our guest, make them comfortable and satisfied while they are staying in our hotel, assisting in operation of our guest’s check-in and check-out, answering call inquiries, Faxing and photocopying Documents. Inspiro- Customer Service Associate -Experienced Customer Service Associate to our Financial Account. Answering calls from our Valued Customers with their inquiries, request, dispute and anything that has to do with their credit cards. Teleperformance- Technical Support -Experience in Customer Service and as a Technical Support with our Client from the UK, understanding Customer’s problem and giving them a quick resolution e.g. walking them through on how to do basic troubleshooting or if can no longer be fixed by doing it, we have to send a professional engineer. Club Ultima Company- Surveyor -Experience in cold calling potential clients from our database to know if they passed the required qualifications that we’re looking for in our target Market for our Hotel membership plan. -Well organized, ability to work under pressure and can manage time. Fast learner, flexible, effective and helpful in solving customer’s concern and giving them good quality service. EDUCATION: -Graduated College with Bachelor of Science in Hotel and Restaurant Management on Nov 2015. CHARACTER REFERENCES: Ms. Joan Guttan Immediate Supervisor Concentrix- Mr. Jay Pengson Operations Supervisor Teleperformance- Mr. Aljon Manahon Operations Supervisor Inspiro-