Lyka Castro

A tourism graduate who chose a different path. The one who believes that in order to grow, one must get out of her comfort zone. A customer- obsessed professional with extensive experience in handling remote customer services and administrative work for 4 years. 

My current focus in my career is to gain solid knowledge in eCommerce industry. I am comfortable working with Shopify, Etsy, and CJdropshipping (administration and customer service). One of my principles to become successful is to have the same vision as what my client has. I am open to any great job opportunities where I can learn and at the same time grow together with the company, so if you need my help, please don't hesitate to message me. 

SKILLS

• Customer Service (Email and Chat)

• eCommerce Management (Order fulfillment, Product uploading) 

• Virtual Assistant

• Administrative Support

• Document Review

TOOLS

• Zendesk

• Freshdesk

• Tidio

• Shopify

• Etsy

• CJ Dropshipping

• Microsoft Office

• Google Suite

• Skype, Slack