Lyh Anne Lamela

Lyh-Anne Lamela Passionate and professional virtual assistant with a strong background in customer service. Skilled in building lasting relationships with clients and delivering exceptional support through clear and effective communication. Proficient in utilizing a variety of tools and systems to streamline and optimize customer service processes. EXPERIENCE Full Cycle Recruiter- Medical Appointment Setter Helping Hands Therapy - October 03, 2022 Contact information research, and gaining success in getting candidates set up for the first interview with company principles to start the hiring process. Education Associates Degree, 2013 Computer and Office Management Southern Tech College Foundation Inc SKI LLS Customer Service Virtual Assistant(FB Ads Manager) Calendar Management Kollaborative Media - July 28, 2022 Multi-tasking Monitor the performance of active campaigns Making necessary ad adjustments. Comment Moderation Proficient in Office Apps (Word, Excel, etc) Customer Service Representative Typing Skills Inspiro - January 2021 - March 2022 Self-starter Assist with credit-related memberships, services, and product offerings; and advocate for solutions that will help consumers improve their creditworthiness. Collections Specialist VKPO - April 2020 - January 2021 Contacting customers to inform about delinquency, encourage on-time payments and set up payment plans that can facilitate good credit Customer Service Associate II Convergys - September 2017 - October 2018 Follows the required interactive troubleshooting guide consistently to resolve the customer’s service issue on the first call Promotes and sells services then enters and confirms sales Data Entry and Research Problem Solving Time Management Decision making CONTACT --Negros Oriental, Philippines 6221