Lydia Wafula

Lydia Khasoa Wafula Nairobi, Kenya| --| https://www.linkedin.com/in/lydia-khasoa-wafula EXECUTIVE SUMMARY • Energetic, growth-oriented professional with experience in data analytics, administrative support, and business process optimization. • Strong communicator and team player with a track record of improving operational efficiency and driving data-informed decision-making. • Certified Virtual Assistant by ALX_Africa and Virtual Kelly. EDUCATION-: Moi University Bachelor of Engineering in Mechanical and Production Engineering (2nd Class Honors upper Division) WORK EXPERIENCE Sichey Automotive East Africa Limited| Nairobi, Kenya Business Analyst | Administrative Support March 2025 –Current • Developed structured reporting protocols across all the Business Departments, conducted training, and ensured implementation and compliance to track progress of strategic initiatives. • Collaborated with Departmental Heads in the development and implementation of Business Balanced Scorecards to align business activities with the vision and strategy of the organization. • Conducting training on best reporting practices and ensuring compliance across all departments. • Preparation of analytical reports and Presentations on Business Performance for the senior management • Management of sensitive company projects, ensuring deliverables are met, and tender applications. • Scheduling of Weekly Departmental Performance Review and Monthly Strategic Meetings • Supporting recruitment initiatives Parts Manager | Aftersales Specialist July 2023- February 2025 • Filed service concern reports by collecting the data required to facilitate Root Cause Analysis of tractor failures and Product Improvement. • Prepared Quotations as per customer inquiries, shared defect reports, and resolved customer conflict and concerns • Formulated and implemented SOPs to govern the deployment of technical contractual services for the Service Department • Improved customer satisfaction scores by 15% in a year (2024) through enhanced service delivery and accurate order fulfillment. • Prepared weekly and monthly reports and presentations for the parts and Service Departments to generate insights and drive decision making • Exceeded monthly and annual sales targets by 30% through winning awards of tenders from corporations and organizations such as the County Government of Migori and Busia Sugar Company Limited. East Africa Portland Cement Company| Athi River, Kenya April 2021 – February 2023 Mechanical Engineering Intern • Performed routine inspections and troubleshooting of critical mechanical systems to ensure operational efficiency and minimize downtime and prepared relevant reports on the status of equipment from collected data • Ensured compliance with safety regulations and industry standards to promote a safe working environment, contributing to zero lost-time incidents throughout the internship. • Developed leadership and technical skills through training and shadowing experienced professionals CERTIFICATIONS • Certification as a Graduate Engineer by the Engineers Board of Kenya: Membership No: B23707 • November 2023: Business Analytics with Excel Certificate by Simplilearn • March 2024: Ask questions to make Data-driven Decisions, an online non-credit course authorized by Google and offered through Coursera • March 2024: Foundations: Data, Data Everywhere, an online non-credit course authorized by Google and offered through Coursera • October 2023: Business Analytics with Excel Beginner Course Certificate by Simplilearn • November 2023: Power BI for Beginners by Simplilearn • January 2025: Business Analysis-Process Modelling Digital Certificate and Diploma in MySQL and Statistics for Data Analysis by Alison SKILLS Data Entry & Internet Research Calendar Management Adaptability & Resilience SQL & Python Data Analysis Performance Tracking Notion &Trello Canva Organization Skills Google Suite ClickUp & Airtable AI Tools Meeting Scheduling Microsoft Office Tools Calendly Proactive Communication INTERESTS Health and Fitness Data Science Technology & AI Nature Conservation LANGUANGES English - Fluent Swahili - Native Spanish - Beginner REFEREES Available upon request