Lydia Okafor

LYDIA OBIANUJU OKAFOR Location: Lagos, Nigeria | Tel: -| Email:-| LinkedIn: https://www.linkedin.com/in/lydia-obianujuokafor/ PROFESSIONAL OVERVIEW As a seasoned Billing Specialist boasting over 7+ years of industry experience, I have mastered the intricacies of financial software such as QuickBooks, Xero, Netsuite, Sage, Visual Dolphin, SAP, and Microsoft Dynamics 365. My proficiency lies in flawlessly managing client billing operations, including the issuance of complex, highvolume invoices, and the strategic handling of invoices for streamlined portal uploads. My skill set is further complemented by my adeptness in facilitating sophisticated payment processing and applications, all while providing exceptional customer engagement. My robust approach to debt collection, underpinned by cutting-edge technological tools, ensures utmost financial accuracy and the cultivation of strong, trust-based client relationships. This blend of technical expertise and strategic foresight sets a gold standard in billing management excellence. SKILLS  Advanced Microsoft Office & Google Workspace Mastery: Excel in leveraging the capabilities of Word, Excel, PowerPoint, and Outlook, alongside Google Docs, Sheets, and Drive to execute sophisticated data analysis, create compelling documentation, and foster collaborative engagement.  Financial Acumen: Possess extensive proficiency in navigating complex financial landscapes, managing transactions, and steering budgetary controls across various accounting ecosystems.  ERP & Project Management Prowess: Proficient in orchestrating business operations with top-tier ERP systems (including Quickbooks, Xero, Netsuite, Microsoft dynamics 365, Electronic Service Control ESC, Visual Dolphin, Salesforce, SAP), ensuring a seamless, integrated approach to billing and process management.  Communication Efficiency with Modern Platforms: Skilled in deploying platforms like Slack, Trello, Zoom, Teams for streamlined team communication, ensuring a pulse on the collaborative heartbeat of project teams.  Unerring Attention to Financial Precision: Display a consistent, meticulous approach to ensuring the pinpoint accuracy of financial records and reports.  Analytical Insight Generation: Excel in distilling complex data into clear trends and insights, driving informed business decisions and strategies.  Organizational Excellence: Demonstrate a methodical and organized methodology in task and resource management, upholding a paradigm of order and systematic efficiency.  Interpersonal & Communication Elegance: Renowned for articulating messages with clarity, engaging stakeholders meaningfully, and nurturing relationships across a spectrum of professional landscapes.  Agility in Technological and Procedural Adaptation: Quickly assimilate and implement cutting-edge information, demonstrating flexibility in the face of evolving business technologies and market dynamics.  Guardian of Confidentiality: Unwavering commitment to preserving confidentiality and upholding a bastion of professional integrity.  Reliable Execution & Time-Conscious Performance: A disciplined approach to executing directives with a laser focus on meeting and exceeding deadlines.  Versatile Team Player & Independent Innovator: Known for a dual ability to thrive in both autonomous and team-centric environments, consistently contributing to collective achievements while pioneering individual initiatives. CERTIFICATIONS  ISO 9001:2015 Quality Management System - Internal Auditors  Medical Billing and Coding Essentials Medical Billing and Coding Essentials Coursera Issued Nov 2023 PROFESSIONAL EXPERIENCE Calgary Lock & Safe, Remote Billing Specialist Sept 2022 – Present  Deployed QuickBooks, Excel and Electronic Service Contol Accounting software to refine billing accuracy by adherring to company’s detailed invoicing and billing protocols taking into account indivual client’s billing requirement.  Synchronized project quotations and estimates with generated invoices utilizing ESC software, further advancing project efficiency as we approach end of revenue cycle.  Conducted precise payment processing using Moneris payment platform, fostering a 40% imcrease in collections.  Resolved client inquiries using CRM tools, acheiving increase in customer satisfaction rates.  Generated all invoices including specific project maagement, intercompany invoices via ERP and sent or uploaded to vendor portal.  Implemented ERP system reports for meticulous monitoring of accounts receivable, reducing payment delays and strengthening cash flow.  Maintained 100% compliance with contracts, discount, warranty, tax, financial and legal billing standards to consistently foster client trust. Reliance Infosystem, Remote Billing Specialist Apr 2022 – Oct 2022  Utilized Microsoft Cloud solution provider portal to further improve resolution rate on invoice discrepancies, securing fiscal accuracy and enhancing customer trust.  Applied the use of Microsoft Cloud solution provider portal to meticulously track and reduce Azure consumption debt ageing by 30%, boosting the company's cash flow and financial stability.  Deployed Microsoft Cloud solution provider portal for precise monthly Azure consumption reports, monitor and report customer budget overages further optimizing cloud budget management.  Integrated cross-collaboration, communications with finance and sales teams based on overages reports to refine debt collection processes and increase revenue.  Levarged Microsoft Dynamics 365 to genenrate and send out invoices to clients.  Utilized the Microsoft Cloud Solution Provider portal to purchase, program and manage licenses for clients, maintaining a 100% compliance rate with Microsoft software licensing standards. Beamco Nigeria Ltd, Lagos, Nigeria Billing Officer Oct 2019– Apr 2022  Leveraged Visual Dolphin Accounting software and QuickBooks to single-handedly expedite Beamco Nigeria Limited's billing process, achieving faster inquiry resolution, and ensuring superior customer service.  Mastered the creation and processing of client invoices with Accounting software, resulting in increased billing efficiency.  Applied meticulous data reconciliation practices using accounting software to maintain a 98% precision rate in matching purchase orders, contracts with deliveries, field services and service centre jobs crucial for inventory accuracy.  Collaborated with sales teams, utilizing ERP functionalities to improve the accuracy of job-based supporting documents thereby reinforcing billing reliability.  Utilized advanced financial management tools to diligently update payment schedules, accelerating receivables turnover and positively influencing cash flows.  Revolutionized Proforma Invoice management with Visual dolphin ERP, cutting down on invoice returns and reissues further optimizing the invoicing cycle.  Crafted precise project invoices for a diverse clientele, ensuring tailored financial documentation across company’s accounting software. Chapel Hill Denham, Lagos, Nigeria Administrative Assistant Feb 2017 – May 2018  Enhanced investment banking, asset management, and securities operations by incorporating efficient billing and invoicing processes.  Managed external and internal communications with a billing perspective, ensuring professional engagement and timely invoice dispute resolutions.  Administered calendars of senior executives and managed monthly billing cycles through SAP, optimizing time allocation for strategic meetings and prompt client billing.  Orchestrated logistics for corporate events and travel arrangements, achieving high satisfaction rates from senior management for accurate cost invoicing.  Composed and systematized documents, enhancing information retrieval times and supporting decision-making processes.  Fostered robust relationships with colleagues, departments, and clients while utilizing ERP systems for billing, instrumental in facilitating cross-departmental project completion efficiency and maintaining confidentiality standards with billing information. LiveWell Initiative (LWI), Lagos Nigeria Programme Officer Nov 2015 – Feb 2017  Deployed over 12 health initiatives, Elevated public health awareness and Advanced community health knowledge surpassing objectives by 15% through effective budget management and cost tracking, aided by robust project management software.  Managed billing cycles and fostered strategic partnerships, resulting in increased outreach and improved accounts receivable efficiency.  Augmented resource mobilization, enhancing fundraising and ensuring precise financial reporting for program expansion.  Streamlined client invoicing and payment cycles, contributing to the reduction of payment delays and facilitating smoother payment reconciliation. EDUCATION Babcock University, Nigeria BSc in Public Health VOLUNTEERING LiveWell Initiative (LWI) Academy