Lydia Ogechukwu Jasper Obaji

I’m a freelance Customer Support Expert with 4+ years of experience helping businesses deliver outstanding service that keeps customers happy, loyal, and coming back. I specialize in handling customer inquiries with empathy, professionalism, and efficiency—whether via email, chat, or support tickets.

I’ve worked with a wide range of tools, including Zendesk, Freshdesk, HubSpot, Intercom, Gmail, Google Workspace, Slack, Zoom, and Microsoft Office Suite. I’m also comfortable with Asana, Trello, ClickUp, and other task management tools to keep workflows organized and nothing falling through the cracks.

𝗛𝗲𝗿𝗲’𝘀 𝗵𝗼𝘄 𝗜 𝗰𝗮𝗻 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀:

 • Respond to customer inquiries in a friendly, timely, and helpful manner

 • Manage and resolve support tickets with attention to detail

 • Build and maintain a well-organized knowledge base or FAQ section

 • Use CRM tools to track conversations and follow up where needed

 • Prepare customer service reports and highlight recurring issues for process improvement

 • Stay calm and solution-focused even when customers are frustrated

I understand that every message a customer sends is a reflection of how they feel about your brand—and I treat each one with care. If you're looking for someone who can step in and support your customers just like you would, 𝗹𝗲𝘁'𝘀 𝗰𝗼𝗻𝗻𝗲𝗰𝘁!