Lydia Mutete

LYDIA MUTETE MUIA Cell: - Email:-Linked In: www.linkedin.com/in/lydiamutete PROFESSIONAL PROFILE Dynamic administrative professional with a Master's in Business Administration and a Bachelor's degree in Communications and Public Relations. Bringing over nine years of rich experience across diverse industries, including Film and Media, Manufacturing, and Consumer Research. Demonstrated proficiency in customer service, social media management, operations, and public relations. Adept communicator with strong supervisory skills, strategic communication expertise, and a proven track record in brand management and project coordination. Well-versed in market research, budgeting, procurement, and client relationship management. Seeking a rewarding opportunity to contribute my versatile skills and effective communication in a dynamic role. KEY SKILLS AND COMPETENCIES            Executive management Office and resource management Training and leadership - workshop design, facilitation and review Presentation skills - Powerpoint, Canva, Google slides Communication - email management, content creation, consumer engagement Workflow management Customer experience management Logistics planning and schedule management Social media management skills Photography skills Software proficiency - Survey Monkey, Slack, Adobe Photoshop, MS. Office, Google workspace, Calendly, Zoom, Teams, Business suite, Buffer W0RK EXPERIENCE Business Development Officer – Friendly Bites Cakes: August 2020 to date          Strategic communication (managing and designing the brand image, promotional materials and visibility) Social media management (Content research, creation, posting, scheduling and monitoring) HR support (Advertising, shortlisting and on boarding processes) Coordinating communication between executives, employees, vendors and clients Developing and implementing strategies Sourcing for new business leads and maintaining existing clients Market research to ensure products meet market expectations Procurement, inventory management and budgeting End-to-end client management (order processing, delivery, quality assurance, CSAT )  Professional training and development (contractor on-boarding)  Preparing , decorating and dispatching baked goods for sale Operations and Administrative executive – Buyology Co. LLc: July 2019- June 2020 Page 1 of 3            Management of programs, data and projects (planning, logistics, training, coordination, questionnaire development ,execution, reporting and visual communication) Coordination communications, tasks and projects between the Director and employees Client recruiting, proposal writing and management Travel arrangement Preparing reviews (weekly, monthly and annually) Bulk payment management Managing and updating mystery shoppers’ and client database Stakeholder management (Location and resource allocations) Preparing, updating and presenting reports Social media content creation, uploads, update ,monitoring and analysis and Newsletter writing Calendar and inbox management Administrative officer- Rockmix Int. Ltd.: Jan 2017–June 2019             Front office and desktop management (calls, filing, client management, petty cash management, processing expenses, order generation & processing and showroom presentation) Social media management (content creation and posting) Inventory tracking and procurement of office supplies HR support (Leave management, commissions and performance tracking) Events planning, meetings and trainings Cross team support (coordinating Finance, HR, Marketing and production teams activities) Monitoring marketing plans ( Producing and distributing internal and external communication materials for marketing and publicity purposes) Ensuring availability of industry relevant magazines for clients in the showroom Preparing and distributing departmental reports (weekly and monthly) Maintaining clients and suppliers / vendors database Completing internal and external correspondences (legal documents, form letters and other form of documents in the company) Keeping track of service schedules for company equipment Intern -Marketing and Communication Department – Kenya Revenue Authority: Sep –Dec 2015      Front office and desktop management (customer service), assisting in events management Call centre (receiving and making calls, tallying call logs, designing online questionnaires, recording compliments and complaints) Making and responding to live feeds during media briefing Carrying out social media and publications reviews and statistics analysis Updating and sharing calendar of events with necessary parties Office Administrator – Digital Eyes Studios: July 2013- August 2015    Office management (inbox management, corporate communications, housekeeping, filing and inventory tracking) Product management (editing, proof reading, packaging and distribution/delivery ) Graphic design, photography, videography and audio files (editing and management) Page 2 of 3    Overseeing the live streaming of events where needed (live coverage of events) Content creation and uploading to social media platforms Preparing and updating work reports and worksheets EDUCATION 2023: Masters in Business Administration; Quantic School of Business and Technology 2016: BSc. Communications and Public Relations; Moi University 2008: K.C.S.E; State House Girls Secondary School PROFESSIONAL CERTIFICATES 2022: Certificate in Virtual Assistant; ALX 2021: Certificate in Digital Customer Service agent; Generation Programme Kenya 2019: Certificate in Up-level Customer experience; Buyology Co. Llc. 2018: Certificate in Planning for Monitoring and Evaluation; Philanthropy University 2018: Certificate in Project Management; Career Point Solutions INTERESTS AND HOBBIES    CX Cooking and Baking Farming REFEREES Krystal Ndinda East Africa Associate Acumen-- Juliet Guantai Human Resource Assistant Rockmix Int. Ltd.-- Geoffrey Odette Facilitator Generation Programme Kenya-- Page 3 of 3