Lydia Manuel

LYDIA V. MANUEL EXPERIENCE AloricaPhilippines Inc. Customer Service Representative COMCAST | February2016 - February2018 Contact no:- Email address:-Age: 30 Address: Bacoor City, Cavite Date of Birthday: September 21, 1994 Civil Status: Single EDUCATION Respondingtorequestsregardingtechnicalquestions and problem resolutionrelatedtocompanyproducts as well as customer equipment. VXI Phil. Customer Service Associate AT&T | July2019 - August2020 Retentionspecialistscommunicate with customers to increase loyalty and retain loyalty and businesses or services and quickly devise solutions to problems. IGT Solutions Travel Consultant SIXT | OCT 2023 - MARCH 2025 Assisting clients with booking car rentals, advising on vehicle options, managing insurance, and ensuring a smooth and enjoyable travel experience. VFA St. Matthew Academy of Cavite High School (Old curriculum) | 2010 CHARACTER REFERENCE Jaytee Tongol - Appointment Setter / Recruitment Specialist 2025 I set appointments and pre-screen candidates as a Recruitment Specialist, focusing on sourcing and scheduling qualified loan officers for interviews. ANFDM LLC (Supervisor) Customer Support in Shopify 2025 Abigael Bensali - (SME - Provides customer support for Shopify stores via email and chat, handling inquiries about orders, shipping, refunds, and product concerns. Experienced in using Zendesk and Aircall for efficient customer communication. VXI) Diana Macamay - (TL OPTUM) TOOLS Sales force CRM Dell Zendesk and Aircall Canva SOFT SKILLS HARD SKILLS Communication Skills Sales skills Time Management Technology Positive Attitude Proficiency Adaptability CRM software Relationship Building