Lydia Manuel

Lydia V. Manuel – Customer Support & Appointment Setting Specialist 📍 About Me I’m a highly experienced Customer Support Representative and Appointment Setter with over 5 years in the BPO and remote work industry. I specialize in providing outstanding support via phone, email, and chat, handling customer concerns, order management, and post-sales follow-up. I also assist in recruitment for loan officers, from cold outreach to interview scheduling. My goal is always to create a smooth and satisfying experience for both clients and their customers. 🔧 Services I Offer - Shopify Customer Support (orders, refunds, shipping, product concerns)- Email & Chat Support (via Zendesk, Gorgias, or CRM platforms)- Cold Calling and Appointment Setting- Recruitment Assistance (Loan Officer Sourcing and Pre-screening)- E-commerce Customer Service- Order Tracking & Issue Resolution- CRM Data ManagementOutbound Calling using Aircall, Hubstaff Dialer, etc. 📈 Sample Work / Case Studies 📦 Shopify Customer Support – E-commerce Brand (Afroscrub)- Responded to 60+ customer tickets daily via Zendesk- Resolved shipping delays, refunds, and subscription cancellations- Maintained a 95% customer satisfaction rate- Used tracking systems to keep clients updated on order status 📞 Appointment Setting & Recruitment – Loan Officer Roles (NEXA)- Conducted cold calls to pre-screen candidates and scheduled appointments with our recruitment team- Handled follow-ups to ensure high show-up ratesMaintained organized records in Google Sheets and CRM- Successfully supported monthly recruitment targets 🛠 Tools & Platforms I Use - Shopify- Zendesk- Gorgias- Aircall- Hubstaff- Zoom / Google Meet / Slack- Google Workspace (Docs, Sheets, Gmail)- CRM tools like Salesforce and Trello 🌟 Testimonials "Lydia was a huge asset to our e-commerce support team—fast, kind, and reliable. Customers loved her!"– Client from Shopify-based store "She handled loan officer recruitment smoothly—booked quality candidates, very professional!"– NEXA team lead 📩 Contact 📧 Email:- 🌐 Hubstaff Profile: https://hubstafftalent.net/profiles/lydia-manuel 🕘 Available for part-time or full-time remote work