Lydia M. Kanana

LYDIA KANANA OPERATIONS VIRTUAL ASSISTANT LinkedIn Mailto Portfolio PROFESSIONAL SUMMARY Results-driven Virtual Assistant with 3+ years of experience supporting property management teams, real estate agents, and C-level executives. Skilled in managing property listings, client communications, CRM systems, transaction coordination, and social media content management. Known for streamlining real estate operations, increasing engagement, and improving client satisfaction across fast-paced, remote environments. SKILLS Hard skills: Property listings management, transaction coordination, CRM data entry, client follow-ups, lead generation, social media content scheduling, reporting, and workflow optimization. Soft skills: Communication, client relationship management, time management, problem-solving, adaptability, attention to detail, and confidentiality. Tools: MLS software, HubSpot, Zoho CRM, Canva, Meta Business Suite, Hootsuite, Buffer, Google Workspace, Microsoft Office Suite, Zoom, Slack, Trello. PROFESSIONAL EXPERIENCE Real Estate Operations Assistant, USA 02/2024 – PRESENT Managed 20+ property listings, ensuring accurate and timely updates, improving client satisfaction by 25%. Coordinated 10+ property transactions per month, achieving 100% on-time closings. Maintained CRM data for buyers and sellers, improving lead tracking efficiency by 30%. Scheduled and posted social media content, increasing online engagement by 35%. Executive Support to the Contractor, ENGLAND 07/2023 – 02/2024 Supported real estate executives with calendar and communication management, ensuring 100% meeting coordination. Implemented systems for transaction documentation and reporting, reducing errors by 20%. Assisted with lead generation campaigns, increasing potential client leads by 15%. Coordinated social media campaigns for property listings, boosting visibility and engagement. Executive Support to Contractor, Mawega Real Estate, USA 05/2022 – 07/2023 Coordinated administrative tasks, project schedules, and communications across multiple departments. Assisted in HR functions, including onboarding, tracking team performance, and updating employee records. Streamlined project workflows and resource allocation, reducing project delays by 25%. Monitored team productivity and provided performance feedback to ensure operational goals were met. Relationship Officer, Kiamu Real Estates, Finland 11/2021 – 09/2022 Maintained CRM systems, managed client records, and ensured accurate documentation. Coordinated virtual assistant tasks for property listings, follow-ups, and reporting. Supported HR and operations tasks, including team scheduling and performance tracking. Enhanced client satisfaction by optimizing communication processes and follow-up strategies. Admin Project Manager, Arroway Industries Canada 09/2020-10/2021 Managed 50+ client accounts, improving retention by 20% through proactive relationship management. Coordinated onboarding and follow-ups, reducing client response times by 30%. Supported marketing and social media efforts, generating additional inquiries that contributed to 10% revenue growth. Maintained accurate CRM records and reports, improving data accuracy by 25%. KEY ACHIEVEMENTS Managed 50+ client accounts, improving retention by 20% through proactive relationship management. Coordinated onboarding and follow-ups, reducing client response times by 30%. Supported marketing and social media efforts, generating additional inquiries that contributed to 10% revenue growth. Maintained accurate CRM records and reports, improving data accuracy by 25%. EDUCATION MBA -Meru University CERTIFICATIONS Executive secretary and Business Administration Certification. Advanced Executive Assistant and Office Manager diploma. Executive Office Professional Certificate Program