Lydia Ishaka

Dedicated and results-driven Customer Support specialist with over 13+ years of experience in customer-facing roles within the banking and hospitality industries. Proven expertise in resolving complex customer issues, managing teams, and enhancing customer satisfaction through personalized service. Adept at utilizing customer relationship management tools like Slack, Hubspot, Apollo, Lemlist, Salesforce, intercoms, freshdesk, zendesk, Google suite and other CRM tools to ensure compliance with organizational policies delivering exceptional service. Seeking to leverage my communication and sales skills in a dynamic, customer-centric environment.