Lydia Dashin

Lydia Aklamandis Dashin   Mpape, FCT Abuja (-- https://www.linkedin.com/in/lydia-dashin- Customer Experience Agent Professional Summary Dedicated and resourceful customer service professional with 2 years of experience in leveraging CRM software/ Systems, including HubSpot, Fresh desk, Zendesk, and Salesforce, to enhance customer interactions and streamline support processes. Proven ability to deliver exceptional customer support and maintain high-quality operations standards. Possesses strong communication skills and a genuine passion for helping customers effectively resolve their issues, ensuring a positive experience, and fostering customer loyalty. Committed to continuous improvement and contributing to team success in a dynamic customer support environment. Skills Time Management Multitasking Product Knowledge Task Prioritization Excellent Communication Skills Phone, Email, Chat Support Conflict Resolution Customer Relationship Management Team Work Problem-Solving Proficiency in MS word and Google Workspace CRM Software Proficiency Project Management Software Proficiency Patience Empathy Customer Service & Relations Work History 09/2024 to Current 11/2022 to 10/2024 Customer Support (chat and Email) Virtual Skilledup Life IT Services and IT Consulting Providing assistance and guidance to customers through various channels such as phone, email, and chat. Resolving customer inquiries, issues, and complaints in a timely and professional manner. Utilizing CRM software (Tawk) to manage customer interactions and support processes effectively Collaborating with team members to contribute to the overall success of the customer support department. Administrative/Virtual Assistant (Hybrid) PDG Menorah Nig Ltd Managed the CEO's calendar, email, and social media accounts, ensuring seamless communication, scheduling, and digital presence. Signing relevant documents related to administrative tasks Handled and endorsed checks Making bank deposits and withdrawals Managed documentation for various processes within the company Provided comprehensive office support tailored to the CEO's needs, contributing to the efficient operation and success of the organization. 06/2022 to 10/2022 Sales Rep /Customer Service Peace Chalet Managed inventory by monitoring stock levels, ordering supplies, and ensuring the availability of products to meet customer demand. Provided exceptional customer service by assisting customers with their purchases, resolving complaints, and ensuring a positive lodging experience. Oversaw sales operations, including tracking daily sales of drinks, analyzing sales data, and implementing strategies to boost revenue. Managed the store's finances by handling cash transactions, maintaining accurate financial records, and preparing financial reports. Supervised and monitored the activities of other staff in the hotel. 10/2021 to 04/2022 Virtual Receptionist Vicas Specialist Hospital Assisted Patients, checked them in, and directed them to the appropriate departments or staff. Managing Appointments: Scheduling, rescheduling, and canceling patient appointments, I make use of (pick time) to manage the calendar for doctors and other healthcare providers. I handled and answered incoming calls, provided information, and transferred calls to the relevant departments or individuals. Processed Paperwork which includes registering new patients, verifying insurance details, and ensuring all necessary forms are completed and filed accurately. I managed patient records, both physical and digital, ensuring that they were up-to-date and confidential. Handled billing inquiries, processing payments, and coordinating with the billing department to resolve any issues. Offered information about hospital services, procedures, and directions, as well as addressing patient and visitor inquiries. Responding to urgent or emergencies with appropriate actions, such as alerting medical staff or directing patients to emergency care. Ensuring that patient information is kept confidential and handled according to privacy laws and regulations. education - - Higher National Diploma: Estate Management and Valuation Federal Polytechnic Kaduna - Nigeria National Diploma – Estate Management Federal Polytechnic Kaduna Certifications On-demand Digital Skills -Digital witch IT Support Team – October 2023 CRM Tools –Digital witch IT Support Team –June 2024 Cold Calling Guide: Mastering Selling on the phone - Udemy - 2024 Working as a Virtual Assistant - Alison - 2024 Inbound Sales - Hubspot Academy - 2024