Lydia Dashin

ABOUT ME Hi, I'm Lydia Dashin, a customer service representative with a passion for delivering exceptional experiences. I thrive in fast-paced environments, using my listening skills and problem-solving abilities to make every interaction unique and positive. My goal is to provide personalized support, resolve issues efficiently, and build trust through clear communication. I believe in the power of teamwork, diversity, and inclusivity to drive continuous improvement. Let's connect and make a difference in your day. EMPATHETIC RESOURCEFUL ADAPTABLE SUPPORTIVE SKILLS/EXPERTISE Customer service Effective Communication Attention to detail Active Listening Live Chat Support Troubleshooting Email Support Telephone Support Outbound/Inbound calls Tickets Creation and Management Escalation and Resolution THE AMAZING THING ABOUT HAVING SKILLS IS THE ABILITY TO SHOW HOW BEST YOU KNOW THEM KINDLY VIEW OTHER SLIDES FOR SOME OF MY WORK SAMPLES WORK SAMPLES Resolving Customer's Complaint using Zendesk a k a m ia h C a i d y L Opening and Solving Customer's Ticket via Zendesk ia d Ly Responding to Customer's Complaint using Email ia d Ly Utilising Tawk to Respond to Visitors and Volunteers ia d Ly Responding to Customer's Complaint using Hubspot ia d Ly Creating a Customer's Ticket using Hubspot ia d Ly LOGGING A CUSTOMER'S CALL ON HUBSPOT ia d Ly HUBSPOT ia d Ly CREATING AND ASSIGNING A CUSTOMER'S TICKET TO A TEAM MEMBER ON TRELLO ia d Ly ia d Ly INTERCOM ia d Ly WORK TOOLS Communication Tools Slack Microsoft Teams Zoom Telegram Skype, etc Project Management / Technical Tools Trello Asana Monday.com Google Workspace MS Office Dropbox Tawk Zoho Zendesk Freshdesk Hubspot Intercom Salesforce ClickUp Customer Service Tickets Creation and Management Customer Engagement Email Support Live Chat Support Project Management Administrative Support Customer enquiry and issue resolution Data Entry/Customer Database Management Customer feedback and survey management Complaint resolution and escalation Upselling and cross-selling Online review management and response Customer loyalty program management Customer retention strategies Inbound/Outbound calls Client and Vendor Communication Customer Onboarding AS A MEMBER OF YOUR TEAM, I WILL WORK HAND IN HAND WITH ALL TEAM MEMBERS TO ACHIEVE A COMMON GOAL WHICH IS, THE SUCCESS OF YOUR ORGANIZATION. --https://www.linkedin.com/in/lydia-dashin-