Lydia

Lydia Ogor Apari-cut.ly/mw7HRoNm Lagos Nigeria CUSTOMER SERVICE SPECIALIST Motivated and Result-oriented and client-focused Customer Service Specialist with 5 years of experience in delivering top-notch service to customers. Proficient in handling inquiries and providing product information with efficiency and accuracy. Skilled in utilizing various communication channels, including phone, email and chat, to address customers’ needs promptly. Seeking opportunity to exceed performance targets, ultimately striving customers to loyal and organizational success. AREAS OF EXPERTISE Multitasking Active Listening Customer Support Marketing Campaign PROFESSIONAL EXPERIENCE Lyds Micheal Global Resources: BN-Dec. 2016 – Present Marketing / Customer Service Manager Lead nationwide operations, achieving growth of 70% in 2 years Accomplishment: Answered an average 50 calls per day while running Ads campaign on social media Increased customer retention with prompt follow up on issues and proactive problems solving strategies Applied active listening and empathy to deescalate challenging customer situation maintaining a customer satisfaction of 95% Maintained high level of product knowledge, to effectively assist customer with accurate information Ibakatv Sales/Customer Service ManagerJan 2014 – Dec. 2016 Constantly meeting my target, promoted to Manager within 2 years and led a team of 5 Accomplishments: Demonstrated exceptional communication skills by providing accurate, timely and professional support to customer inquiries via phone, email and live chat Trained and mentored 5 new staff, improving their sales performance by 36% Increased Company’s revenue by constantly meeting my quarterly sales performance by 36% Increase Company’s revenue by constantly meeting my quarterly Sales Maintained and built relationships with 45+ customers daily, providing an exceptional customer service and sales delivery that translates to customer satisfaction rating of 75% EDUCATION Bachelor of Physics Electronics Technology Delta State University, Nigeria