Ly Sabel Montano

Ly Sabel Q. Montaño Angeles City, Pampaga -- Skills ​ ​ ​ ​ ​ • Excellent verbal and written communication skills • Ability to work independently and part of the team • Top Tier Customer Service skills • Adaptability • Multitasking • Highly Organized • Analytical & Decision Making • Proactive • Problem Solving • Proficient in Google Workspace Experience OCT 2018 - APR 2022 Alta Resources, Pasig City - Team Leader ● ● ● Recommends improvements to management in service, product, procedures, to support operational excellence or to prevent future issues of a similar nature Data Analysis, Collaborating with different departments to develop projects that can improve Quality service and Customer Experience Ad Hoc task: Recruitment Final Interviewer during hiring season onsite and job fairs. OCT 2015 - OCT 2018 Alta Resources, Pasig City - Member Services Under 65 ● Serves as a company ambassador by delivering a high level of professionalism and quality through the delivery of exceptional customer service and support by utilizing strong verbal and written communication skills and effective telephone techniques. MAY 2013 - MAY 2015 Sitel, Pasig City - Technical Support Representative ● ● Responsible for creating an exceptional customer experience by providing on-phone technical troubleshooting, customer service and billing support Ensure positive customer experience and CSAT through FCR. JUL 2012 - APR 2013 Startek, Pasig City - Sales Representative ● ● Manage sales and customer service activities to assist with the sales process. Discuss product features, benefits and salability with customers OCT 2010 - JUL 2011 Teletech, Pasay City - Customer Service Representative ● Processes orders from Telstra Shop Online (Back of House). 2 Education JUN 2006 - APR 2010 Centro Escolar University, Mendiola Manila - Bachelor of Science in Nursing Nursing Licensure Exam Board Passer (2010) Awards Alta Customer Experience (ACE) award April 2017 May 2017