Luz Paral
VIRTUAL ASSISTANT/
CUSTOMER SERVICE
SPECIALIST/EMAIL
SPECIALIST
WORK EXPERIENCE
OBJECTIVE
To
be
part
of
a
highly
productive
FACEBOOK AD SPECIALIST
organization where I can give quality
Previously worked for a US based client. I handle his
service and also learn new skills.I am a
3
family and goal oriented individual who
always
aims
to
pursue
growth.
facebook
messages
and
tagged
willing to be part of your business.
pages,
on
this
orders
check
I
am
pages,
in
in
input
charged
in
datas
excel
in
MANYCHAT,update
SELECTED HIGHLIGHTS
app,
reviews
on
Amazon
on
Proficient in customer service
and influencers of their products.
replying
datas
the
in
form,
GAM
product
that
they have. I also used social media to get reviewers
Effective communication verbal and
VIRTUAL ASSISTANT
written.
Time Management-effectively
prioritize to achieve outstanding
Creating
results.
Logo,
graphic
ads/banners
using
Canva,
Using
calendly to set up reminders and meetings.Input datas with
Creative in problem solving
knowledge
Flexible Personality
in
different
applications
like
Google
docs,
MS
Office (Word, Excel, Powerpoint)
Keen attention to details
CUSTOMER SERVICE SPECIALIST
Data Entry
3
8cheduling
years
service
Administrative Tasks
the
PROFICIENCIES
in
a
specialist
phone.
provide
call
first
center
which
Handles
hand
industry
deals
with
customer’s
resolution
in
as
a
customer
customers
over
complaint
achieving
and
customer
service satisfaction at all times.
Microsoft Office
Google Products
TECHNICAL SUPPORT/NON VOICE EMAIL SPECIALIST
Canva
2
Chat software tools-
years
in
this
field
and
requires
checking
daily
emails and provides proper solutions and resolution
zoom,telegram,hangouts,skype
to customers need.Chat with the account managers
EDUCATION AND TRAININGS
Bachelor
in
Business
Management
(Completed
BPO
80-hour
and sales person in issuing licenses for customers.
Administration-major
Training
finishing
course
in
Academy
for
Call
center Agents)
FHMOMS
ONLINE UNIVERSITY (Introduction to
Freelancing) (Apprenticeship Program ( March
2019)
ADMINISTRATIVE ASSISTANT
2
years
in
a
manpower
agency
and
responsible
in
managing and processing all documents of each selected
applicants.
Performed
general
typing and filing documents.
clerical
duties
such
as
