LUXURY IBEMESI
Port Harcourt, Nigeria | --| www.linkedin.com/in/ibemesi-luxury
SUMMARY
● Customer support and telemarketing professional with 4+ years of multi-site contact center management
experience.
● Excels in providing exceptional customer satisfaction and problem-solving.
● Committed to maintaining professional relationships to increase profitability and business retention.
EDUCATION
Federal Polytechnic Oko – Anambra, Nigeria
HND, Computer Science
September 2014 – July 2016
WORK EXPERIENCE
Customer Service Representative
February 2020 - March 2022
Outcess Solution Nigeria Limited – Lagos, Nigeria
● Successfully followed up with churned customers by making over 100 calls each day, which increases
recurring revenue by 5%.
● Troubleshooted customers' technical issues which led to their loyalty and retention.
● Achieved a 10% first-quarter customer satisfaction rating by providing excellent customer service.
Sales Representative
November 2019 - December 2020
Everyday Group Of Company– Port Harcourt, Nigeria
● Contributed to a 10% increase in sales in 6 months by building rapport and sustaining existing customers
and prospects.
● Oversaw the activities of my team members and organized training for new employees to improve customer
service and meet goals through effective customer satisfaction rates
● Consistently exceeded monthly sales quota by 5% through face-to-face meetings and cold calling new
prospects.
Call Center Agent
April 2018 - November 2019
HOB System Tourism Limited– Port Harcourt, Nigeria
● Cold called 50+ leads per day and successfully scheduled appointments for a sales presentation on several
vacation plans resulting in a successful service purchase.
● Handled 100+ inbound calls per week, answering customer questions and escalating customer conflict.
● Increased productivity by staying on top of call scripts and maintaining control of the conversation’s
direction.
VOLUNTEER ACTIVITIES
Administrative Assistant, Empowered Sapiens Mulier Initiative
August 2022 - Present
Managing daily activities and collaborating with the board of trustees to empower youths, children, and women
through education scholarship schemes, skill acquisition, and mentorship.
SKILLS
● Problem-solving
● Customer support
● Customer service
● CRM integration tools
● Effective communication
● Attention to details
● Emotional intelligence
● Prioritazation
● Time management
