LUVID LOPEZ
GRADUATED IN MODERN LANGUAGES-| - | Cabañas, El Salvador
SUMMARY
Highly motivated individual with a degree in Modern Languages, passionate about continuous learning
and leveraging technology. Experienced in customer service within a call center environment, with
strong communication skills and the ability to multitask effectively. Proficient in a range of
technological tools, including Google WorkSpace and Microsoft Office, to enhance productivity and
streamline workflows. Eager to contribute a blend of language proficiency, technological expertise, and
customer-focused experience to a dynamic team.
EDUCATION
University of El Salvador | Languages department
San Salvador, SV
Bachelor’s degree in Modern Languages: Specialization in French and English.
August, 2024
Graduated as suma cum laude.
Sub-specialization in Pedagogy.
Did my social work as an English Teacher's assistant at "Instituto Nacional de Sensuntepeque".
RELEVANT COURSES
Santander| Open Academy
Excel - from basic to intermediate | Certificate
Online
February, 2025
Domestika
Introduction to Adobe Photoshop | Certificate
Online
January, 2025
WORK EXPERIENCE
TELUS DIGITAL
Customer service representative
Santa Tecla, El Salvador
June - november, 2024
Handled inquiries, complaints, and requests efficiently through phone calls
Provided personalized customer support in a bilingual environment
Basic technical support
Data collection
SKILLS
Professinal
Knowledge of customer service best practices, effective communication, strong
analysis and problem-solving, great teamwork, quick thinking and informed
decision-making, good organization and multitasking.
Technical
Microsoft office (Excel, Word, PowerPoint), Google Workspace (Gmail, drive, meet,
docs, calendar), Canva, Genesys, etc.
Languages
Spanish (native), English (Advanced), French (conversational).
INTERESTS
Reading, psychology, international culture, basketball, technology, dogs, music and exercise.
