Luong Kiu

Luong, Kiu Austin, Texas |-|- Professional Summary Results-driven Project Manager with over 12 years of experience leading cross-functional teams, managing complex projects, and optimizing workflows. Proven expertise in project scheduling, stakeholder communication, and data-driven decision-making in regulated industries. I am skilled in using industry-standard tools like Agile methodologies and Google Buganizer to deliver projects on time and within scope while maintaining team well-being. Adept at fostering collaboration and creating solutions that align with organizational goals. Key Skills • Project Planning and Scheduling • Workflow Optimization • Bug Tracking and Version Control (Google Buganizer) • Data-Driven Analysis and Reporting • Cross-Functional Team Leadership • Stakeholder Communication • Process Improvement and Efficiency Professional Experience Service Delivery Team Lead Kaiser Permanente, Accenture LLP – Austin, TX (05/2023 – 12/2023) • Coordinated workflows and enhanced team efficiency through performance evaluations and coaching. • Managed resource allocation to align with service goals and team objectives. • Fostered inclusiveness and diversity to improve service delivery outcomes. Program Manager 1 Google, Accenture LLP – Austin, TX (01/2022 – 03/2023) • Developed scalable operations support programs, achieving a 40% cost reduction. • Designed rotation schedules for engineers, reducing weekly workloads by 30%. • Tracked production analytics to improve monthly production time by 23%. • Created visual presentations for executive communication on program outcomes. Program Coordinator Raffles College of Higher Education – Malaysia (07/2013 – 12/2015) • Designed and managed student placement programs, achieving a 95% satisfaction rate. • Maintained a less than 5% attrition rate with strategic logistics management. • Provided comprehensive support to diverse student populations by fostering inclusive and accessible educational experiences. Program Lead Limkokwing Institute of Creative Technology – Malaysia (09/2006 – 05/2013) • Increased student enrollment by 96%, contributing to the institution’s university status upgrade. • Led international dual-degree programs, successfully graduating over 380 students through collaborative partnerships. • Designed and implemented new program structures to enhance efficiency and student success rates. Business Development & Marketing Manager HexzaChem – Sarawak, Malaysia (04/2004 – 08/2006) • Expanded market share, generating $5M in annual revenue through strategic initiatives. • Presented data-driven business cases for resource allocation and investments. Education Master of Business Administration (Information Systems Minor) – Curtin University of Technology, Malaysia, GPA: 3.62/4.0 Bachelor of Commerce (Marketing and Business Management) – University of Otago, New Zealand Certifications • Scrum Master Certified (SMC) (Valid until 03/2027) • Scrum Foundation Essentials Additional Information • Proficient in creating data-driven presentations using Excel and PowerPoint. • Cleared Candidate List for TS/SCI with Full Scope Polygraph • Willingness to learn and adapt to new bug tracking tools within a short amount of time. • Willingness to obtain PMP certification within six months of employment.