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🔹 Customer Service & Support

Handling complaints, escalations, and collections with professionalism

Clear communication with diverse customers (including hearing-impaired or special needs customers)

Conflict resolution and problem-solving

Retention strategies to keep clients satisfied

🔹 HR & Administrative Support

Payroll administration and data entry

Recruitment: sourcing, screening, and onboarding

Employee relations and labor relations knowledge

Training coordination and personnel management

Document management, compliance tracking, and reporting

🔹 Sales & Business Development

Lead generation and appointment setting

Upselling, cross-selling, and retention strategies

Building rapport and managing objections

CRM management (keeping customer data organized)

Hitting and exceeding sales targets

🔹 Project & Process Management

Experience with project management tools (monday.com, Trello, Asana)

Coordinating workflows and deadlines

Organizing meetings, calendars, and task assignments

Supporting departmental development and efficiency

🔹 Technical & Digital Skills

Google Workspace & Microsoft Office Suite

CRM tools (HubSpot, Salesforce basics)

Customer service platforms (Zendesk, Freshdesk basics)

Social media management (basic content handling, scheduling)

Online communication tools: Zoom, Slack, Teams

🔹 Soft Skills

Strong interpersonal and communication abilities

Time management and multitasking under pressure

Adaptability in fast-paced environments

Problem-solving a

nd analytical thinking

Self-motivated and proactive in remote setups