Luna Montecillo

Luna S. Montecillo Professional Summary Detail-oriented and quality-driven professional with strong experience in customer support, virtual assistance, and data entry. Adept at learning new systems quickly, following established processes, and supporting remote teams with accuracy and professionalism. Possesses excellent written and verbal English communication skills and a collaborative, service-oriented work ethic. Core Skills • Virtual Assistance • Data Entry & Data Management • Email & Chat Support • CRM & Ticketing Systems • Order Processing • Internet Research • Calendar & Inbox Management • Microsoft Office & Google Workspace • Attention to Detail • Time Management Professional Experience Freelance Virtual Assistant / Data Entry Specialist Remote | 2020 – Present Commission and contract-based engagements • Provided administrative and virtual support to clients, assisting with data entry, document organization, and online research. • Managed email inboxes, calendars, and task lists to support daily operations. • Entered, updated, and maintained accurate records in spreadsheets and internal systems. • Followed detailed instructions and met deadlines while working independently in a remote environment. • Communicated clearly with clients regarding task progress, updates, and priorities. Customer Service Representative CNM Solutions (Outsourced by DoorDash) | 2016 – 2020 • Processed and coordinated customer food orders between customers and partner restaurants. • Communicated order changes, special instructions, and time-sensitive details accurately. 1 • Resolved customer concerns efficiently while maintaining service quality standards. • Utilized internal systems to track, update, and document order information. Customer Service Representative AwesomeOS (Outsourced by MeUndies) | 2014 – 2016 • Responded to customer inquiries regarding products, orders, refunds, and deliveries via email and chat. • Assisted customers with new purchases and order-related concerns. • Maintained accurate records of customer interactions and transactions. • Provided friendly, professional support aligned with company service standards. Education Bachelor of Arts in Mass Communication University of Mindanao Davao City, Philippines College Graduate Additional Information • Comfortable working with international clients and remote teams • Reliable internet connection and home office setup • Open to full-time or part-time remote opportunities 2