Luna Mae Ragasa

Luna Mae Ragasa Virtual Assistant, Customer Service Representative, Industrial Engineer EXPERIENCE EXL Service, Cebu City — Customer Advocate DECEMBER 2021 - PRESENT Inayawan Cebu City, Philippines 6000 (-- SKILLS ​Communication ​Detail Orientation Healthcare member representative. ​Creativity Handles member’s concern with their medical benefits and claims. ​Inventory Control and Responsible for inbound calls, outbound calls and email delivery. Sykes Inc., Cebu City — Customer Service Representative JANUARY 2021 - DECEMBER 2021 Customer Service Representative for food delivery app and medical insurance. Responsible for inbound calls, outbound calls and email delivery. Hesreal Development Corp — Office Administrative Staff analysis ​Basic IT Knowledge such as Microsoft excel, word, powerpoint, outlook and teams ​Google Applications Use Canva for to create social media visuals for business MAY 2018 - MAY 2019 Responsible for administrative tasks such as monitoring incoming & outcoming of utility staffs, reconciling purchase orders receipts. LANGUAGES Gaisano Grand Group of Companies — Corporate Inventory Controller English & Filipino MAY 2017 - DECEMBER 2017 Responsible for administrative tasks such as monitoring incoming & outgoing of supermarket and dry goods stocks of all the store branches. Responsible for training the newbies to be deployed to different branches. EDUCATION University of the Visayas — Bachelor of Science in Industrial Engineering JUNE 2012 - MARCH 2017