Lulama Sandra Bushula

LULAMA SANDRA BUSHULA CALL CENTRE AGENT I am writing to express my strong interest in working at your company. Currently, I serve the Prudential campaign remotely through EXL as a death claims agent. I have over 4 years of call centre experience and as a result, I have mastered my upselling techniques, conflict resolution skills and phone etiquette. It would be a great honour to be a member of the Fantastic Services team as you are renowned for excellence and employee development in your industry, I humbly request that you consider my application. Thank you. WORK EXPERIENCE CONTACT 2020 - Present Call Centre - Death Claims Agent - Process the life insurance death claims in an efficient and empathetic manner. 77 Coral Heights, Melkbosch Village, Melkbosstrand 7441 Transfer the caller to other lines of insurance held by the deceased. Track and reissue the death benefit cheque. Sending tax form for delayed claim interest. MY SKILLS February 2018 - August 2018 Call Centre - Sales Agent Lulalend Active Listener Problem Solving Call potential clients to educate them of our business loan offerings to help them complete their applications. Computer skills Upsell new services to existing clients ie. overdraft/ credit facility. Multitasking November 2015 to February 2017 LANGUAGES English EXL - South Africa Xhosa Afrikaans EDUCATION Bachelor of Commerce (Incomplete) University of the Western Cape 2014 - 2018 Matric De Villiers Graaff High School 2011 - 2011 Call Centre - Customer support Agent Capita SA UK mobile network provider customer service agent. REFERENCES EXL South Africa Name of Person: Mathew Adams Telephone Number: - /- LULALEND Name of Person: Lucille Bester Telephone Number:- CAPITA SA Name of Person: Sier-Che Horng Telephone Number:-