Luke Vlok

Luke Vlok RESUME OBJECTIVE IT Support, Team Lead (remote) Interested in IT Support positions matching my current skill set. Very comfortable leading / managing a team and work well in a team to share and collaborate, and also work well independently. EXPERIENCE CONTACT --linkedin.com/in/luke-vlok Johannesburg, ZA Current Role: Associate L2 IT Support Resources (Publicis Groupe): 2016 -> present My duties at Re:Sources include: • • • • ABOUT ME I have 22 years experience in IT Support. A well-liked, positive and engaging person who copes well under pressure. I have a passion for learning, which consumes a lot of my spare time. I keep fit and healthy outdoors on my bicycle. • Previous Experience (1997 – 2016) • • • • • SKILLS People/Interpersonal Skills Leadership Time Management Adaptability Collaboration Problem Solving Strong Work Ethic Maintain SLA KPI for Support Services - Service Now Platform Service and engage Agencies to ensure IT requirements are being met Ensure all Policies and Procedures are adhered to and enforced Communicating with team members, ensuring duties and projects are on track Support and troubleshoot Windows and MacOS platforms • • Implementing, maintaining and supporting server infrastructure, including Hyper-V, Exchange and MS-SQL Configuring, maintaining and monitoring backups (Backup Exec, Veeam) Maintaining Active Directory and configuring Group Policies Serve on Management Committee to steer business In my personal capacity, I have good experience with Linux (desktop and server - Ubuntu). Web servers (Apache2 & Nginx), LDAP, SSH, Mail (Postfix, Dovecot), IPtables, Nextcloud, system configuration, maintenance and monitoring. Stock controller River Rafting guide on the Zambezi River EDUCATION Other (Please see LinkedIn profile for completed training) Estcourt High School (1996) A+, MCSE (Pinpoint Training – 1999)