LUKE OCHAKA
Executive Assistant/Virtual Assistant
lukehempstone@
gmail.com
Nairobi
Kenya
ABOUT ME
With a background in customer care, team leadership, and chat moderation, I excel in organization,
communication, and problem-solving, making me a proactive and reliable executive assistant. I have experience
managing schedules, analyzing data, and ensuring quality performance, always delivering outstanding support.
I’m also passionate about reading entrepreneurship and psychology books, which enhance my ability to
understand people and business dynamics.
WORK
MAY 2024SEP 2024
MECHAT, PHILIPPINES
Team leader
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FEB 2023 MAR 2024
Inspected script quality, reviewed scripts, gave feedback, and applied penalties
Managed attendance schedules tracked and reported daily attendance stats
Improved team performance by 15% through daily data analysis and coaching
CLOUDWORKERS, BRUGGLISTRASSE
Chat Moderator
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Generated imaginative content to keep conversations engaging
Responded to customer inquiries promptly and engagingly
Engaged with customers in a friendly manner to create a positive experience
IEBC, NAIROBI
Polling Clerk
AUG 2022AUG 2022
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Searched the voter in the Kenya Integrated Election Management System (KIEMS)
Assisted the PO/DPO to stamp and issue ballot papers to identified voters
Assisted PO/DPO in sorting and counting ballots.
JUN 2020JUL 2022
WORK GAP
Went back to complete my undergraduate Degree
JAN 2020MAY 2020
BRIDGE INTERNATIONAL ACADEMIES, NAIROBI
Data Collection and Data Entry
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JAN 2019 JAN 2020
Traveled to designated areas and conducted interviews
Assisted participants by reading the forms and interpreting the questions
Compiled and organized data for entry, ensuring 100% accuracy.
BRIDGE INTERNATIONAL ACADEMIES, NAIROBI
Customer Care Associate
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Responded to, resolved, and recorded all caller inquiries and complaints
Identified, resolved, or escalated issues and completed call logs
Researched using available resources to provide prompt resolutions
Provided support across academic, billing, construction, marketing, curriculum, and IT
operations
EDUCATION
TASK EXPERTISE
Jkuat University
Bachelor’s Degree, Applied
Bioengineering
Administrative Support
Customer service Support
Travel Coordination
Project Management
Research & Data Entry
Calender Management
Inbox Management
Meeting Support
PROFICIENCY IN TOOLS
INTERESTS
Notion
Asana
Airtable
Canva
Hubspot
Google Sheets
Google Slides
Google Docs
Google Calendar
Google Mail
Google Drive
Microsoft Excel
Microsoft Powerpoint
Reading
Playing Chess
Watching documentaries
PORTFOLIO
