Luke Cheung

Luke Cheung-• - Work Experience Technical Program Manager – (Cisco Meraki)    - Developed and delivered technical enablement programs for cross-functional teams, supporting timely hardware upgrades and delivery. Synthesized and presented executive summaries for org wide priorities to executive leadership while also communicating downstream to engineering, QA, and PM teams to sync priorities. Coordinated with dev teams to surface up roadblocks and remove them expeditiously. Partnered with engineering, management, leadership, and SME leads to successfully deliver and maintain complex cross-functional software upgrades to thousands of hardware devices supporting Fortune 100 customers’ demands and requirements. Information Technology Program Manager – (Aramark)     - Engineered and delivered technical enablement programs for cross-functional teams (including vendors), enabling efficient cloud delivery operations. Established programs involving analysis, design, testing, implementation and support of Facilities and Healthcare IT projects. Led onboarding and continuous learning initiatives, providing the tools and knowledge needed to excel in their roles. Curated and maintained a technical enablement content library, including documentation, demo scripts, and best practices guides. Delivered engaging workshops to support adoption of new tools and methodologies, improving operational efficiency. Security Technical Project Manager - (Procore)      - Designed and implemented enablement content for security solutions, reducing cybersecurity incidents by 40%. Developed a new internal portal for security incident intake, enabling efficient triage and prioritization with each team’s subject matter expert. Redesigned workflows to capture accurate end-user information and route it to the appropriate teams, resulting in actionable tickets for internal Bug Bounty program that improved team efficiency by 30%. Leveraged JIRA dashboards and other tools to provide clear visibility into project status and performance across the organization. Developed and optimized JIRA workflows to support IT and security policies and procedures. Established relationships with various teams to emphasize the importance of cross-functional collaboration, leading to innovative solutions and frameworks for long standing pre-existing security organization difficulties, increasing efficiency by 15%. Technical Cloud Delivery Program Manager – (Oracle)     - Developed and executed the Release Readiness program in Jira, streamlining cross-functional collaboration and driving operational efficiencies; resulted in a 20% reduction in release cycle time and improved on-time delivery by 25%. Conceptualized data-driven insights to identify friction, diagnose problems, and plan, develop, and implement solutions, resulting in a 15% decrease in customer complaints and an increase in customer satisfaction by 20%. Tasked with seeing the big picture and prioritized work to make the best impact on the business to meet customers vision and requirements Reduced release cycle times by 20% through streamlined enablement processes by leveraging automation tools and standardized workflows in Jira, leading to a 30% reduction in redundant manual efforts, processes, while also optimizing development team hours. Technical Release Manager – (Charles Schwab)   - Prepared and presented impactful release updates to stakeholders, Senior Management, and C-level executives for 10+ scheduled releases, facilitating informed decision-making and ensuring successful project outcomes for wealth management software. Streamlined and executed a centralized repository for release artifacts and configuration records, facilitating efficient tracking and auditing; resulted in a 40% reduction in potential conflicts between components and enhanced collaboration across teams. Implementation Consultant / Project Manager – (LumApps)   2019 Administered client onboarding operations by implementing standardized procedures and leveraging automation tools, driving a 25% decrease in onboarding time and enabling the successful onboarding of 3+ new Fortune 500 clients within a six-month period. Collaborated with customers to define business needs and goals, providing technical expertise to develop custom security solutions; achieved a 35% reduction in security breaches and a 10% increase in revenue. Technical Customer Success Manager – (Constellant)    2018 Pioneered the analysis and design of innovative cloud security solutions, collaborating with cross-functional teams to implement best-in-class practices, resulting in a 25% increase in overall security posture and bolstering customer confidence. Fostered collaborative relationships with external and internal teams to support and create successful relationships between all parties. Owned and ran regular meetings with clients and executives to relay information and communications to all teams involved. Skills Education Jira Automation, Jira, Confluence, Sharepoint, HTML5, SQL, CSS, Javascript, BitBucket, Azure DevOps, Github, Scrum Master, Agile Project Management, Waterfall, SaaS, PaaS, Cybersecurity, PowerBI, Smartsheet, Workflow creation JD Candidate, Law, Golden State University B.S., Kinesiology, Cal State University – East Bay Languages Cantonese, Mandarin, Written Chinese, English