LUKE ANTHONY E. VALLE
Date of birth:
April 7, 1983
Worked Graveyard:
Yes
Worked Home-Based:
Yes
Location:
Lanang Davao City
Mobile:-
Email Address and Skype:-
ABOUT ME
I am strong in communications and connecting with people. I have a long background and proven success with
customer relationships.
I have been in the customer service industry for the past five years. My most recent experience has been
handling incoming calls in the high tech industry. One reason I particularly enjoy this business, and the
challenges that go along with it, is the opportunity to connect with people.
In my last job, I got promoted to agent support group in the same account (Microsoft Xbox) and the team I
handled was able to produce consistent positive customer feedback.
My real strength is my attention to detail. I pride myself in my reputation for meeting deadlines. I am also very
skilled in listening to what a client needs and afterwards deliver the easiest steps to resolve an ongoing issue.
What I am looking for now is a company that values customer relations, where I can join a strong team and
have a positive impact on client feedback.
SUMMARY OF QUALIFICATIONS
5 years in customer service, sales and technical support in the Business Process Outsourcing Industry
WORK EXPERIENCE
IBEX Global, Davao City
July 2016 to June 2017
Position: Technical Support Representative later promoted to In-team Trainer
Tasks: Assist customers through troubleshooting issues with TIVO DVR’s. Later became a trainer for
TIVO.
Essence of Argan, UPWORK.COM
August 2014 to October 2014
Position: Home-Based Sales and Retention Agent
Tasks: Answer billing inquiries, disputes, RMA requests and retention for http://essenceofargan.com/
Hours worked: 1071
Stream Global Services, Cebu City
August 2011 to March 2014
Position: Microsoft Xbox technical support representative later promoted to Agent Support Group
Tasks: Assist customer with issues with their XBOX. Process repairs. Later assist agents as a floor
walker for XBOX.
Student Universe, Dumaguete City
June 2010 to August 2011
Position: International travel consultant
Tasks: Book flights, process flight date changes, accommodate passengers with issues regarding their
flights.
Sutherland Global Services, Davao City May 2009 to October 2009
Position: Tier II Banking customer service representative
Tasks: Assist customers on issues with their NETSPEND Debit Card. Cater in billing inquiries,
disputes, and compliance for activations.
EDUCATION
STI College
Graduated:
Diploma in Information Technology
COMPUTER SKILLS
Office Applications: Proficient in Microsoft Word, Excel, PowerPoint
Skills: Basic computer and Internet/LAN troubleshooting
LANGUAGES
English and Filipino
SPEEDTEST:
SPEED TYPING TEST:
