I have been in the financial industry for nearly five years. I began my career at a bank as a Loans Specialist, where I gained foundational experience in credit validation and customer financial support. I later transitioned to a telecommunications company as a Collections and Reconciliation Analyst, where I was responsible for collecting payments, analyzing data, identifying potential risks, and processing disputes. I am proficient in financial systems such as Salesforce, OneBill, NetSuite, and Oracle. My experience with CRM systems and customer service has shown me the value of combining a robust financial infrastructure with intelligent customer engagement.