Luisa Sanchez

Luisa Sanchez EMPLOYMENT HISTORY E-Commerce Store for Natural Hair Products – Customer Service Manager Experience includes: - Creating orders on Shopify Answer customer inquiries via Gorgias (email, Facebook Messenger, Instagram comments, etc.) Create replacement orders in the case of errors Follow up and track orders Creating Customer Service Knowledge Base for the use of current CSR’s and trainees. Quality Assurance for the Customer Service Team Creating email templates Handling high volume of incoming and outgoing emails E-Commerce Store for Bikinis – Customer Service Specialist Experience includes: - Creating orders on Shopify Answer customer inquiries via Front, Zendesk, Email, Tidio, Facebook Messenger and comments, Instagram DM’s and comments Create replacement orders in the case of errors, and custom discount codes Follow up and track orders Creating Customer Service Knowledge Base for the use of current CSR’s and trainees. Finding tools to optimize workflow Creating email templates Handling high volume of incoming and outgoing emails and messages Publish content on Facebook and Instagram Lead / Demand Generation Company - Executive Assistant to the CEO / Recruiting Manager / Culture Manager Experience includes: Recruiting: - Finding applicants for our available openings - Following up with our Hiring Process - Scheduling Interviews - Writing and creating image ads with Photoshop - Handling chat applicants who come through our website - Using our ATS to add and track applicants Admin: - Setting up new hires with our tools, email and systems - Handle G Suite - Create forms and Surveys - Vet systems prior to purchasing or subscribing - HR - Using Data.com - Building lists with Contact information - Using LiveChat for Chat Support and solve inquiries. - Customer Support. Assistant: - Find flights and hotels - Schedule appointments and manage calendars - Handle LinkedIn profiles - Fill out proposals and send them out to clients. - Create spreadsheets with necessary information Other experience: - Create a culture within our company, which includes games and competitions to incentivize and motivate team members to do better - Email Marketing Campaigns - QA Natural Touch - Freelance Translation and Product Design Experience includes: - Design facial mask product package, publicity, description, image and brand name. - Translate all related product descriptions from English to Spanish and fix spelling and grammatical errors in the original product description. I2I Outsourcing - Data Entry and Updating Records Experience includes: Updating contact information of event managers throughout New York. MPRS Enterprises - Quality Control Agent – Appointment Setter Experience Includes: - In charge of monitoring the agents’ phone calls, listening to recordings, passing sales, and giving them feedback and corrections about their mistakes when calling. - Provided training for new agents. - Appointment Setter for Diabetes Corporation, and asked for donations in Canada.