CURRICULUM VITAE
LUISA MILO
PERSONAL DETAILS
Surname:
Milo
First name:
Luisa
Identity number:
-
Nationality:
South Africa
Home language:
English
Driver’s license:
Code 08: Issued
Cell number:
-
E-mail:
-
EDUCATION
-
-
Pitman Typewriting
Secretarial Diploma
Ticketing and Fares 1
Galileo Computer Reservations
Course
Travel Course – Diploma
-
Short courses:
-
-
WordPerfect 5.2
Intro to WordPerfect 6.0
Microsoft Excel – Proficient
Business Writing Skills
Minute Taking
Plan and Prepare Meeting
Communications
Effective use of Outlook 2013
PowerPoint 2016 Advanced
Cross Cultural Communication
Developing Emotional Intelligence in
Teams
Financial Modelling for Beginners
Green Jujitsu – Smart Employee
Engagement for Sustainability
Data Manipulation and Formatting
Formulas and Functions
Office 365 Modern SharePoint Sites
for Beginners
The Absolute Beginners Guide to
Cyber Security
Software experience:
-
Microsoft Word
Internet Explorer
Microsoft PowerPoint
Microsoft Excel
Microsoft Outlook
SAP
CAREER HISTORY
Ernst & Young Services (Pty) Ltd (Johannesburg) Enablement Manager for the Energy and
Natural Resources Sector
May 2021 – Current
•
Prepare market segment execution plans.
•
Manage operations, enablement, and deployment of go-to-market execution plans.
•
Conduct revenue planning and associated activities.
•
Regularly checked in with sector and service line leaders to share performance.
1
2025
Luisa Milo
Curriculum Vitae
•
Coordinate Energy and Natural Resources Sector network & Partners meetings.
•
Manage the client experience program and Reverse Audit Rotation project.
•
Execute actions from Market Segment Leaders meetings.
•
Forecast sector and account performance using Sales and Pipeline and RAR dashboards.
•
Clean up Sales and Pipeline data.
•
Educate and coached on Mercury, Account Lens, and Client Experience.
•
Track Field of Play and Alliances performance.
•
Prepare packs and attended non-audit account planning sessions.
•
Support the top 7 Energy and Natural Resources accounts and other non-audit accounts on
an ad hoc basis.
•
Review and refresh existing account plans.
•
Implement tools, methodology, and technology on accounts.
•
Oversee contact management accuracy in Account Lens for sector-related mailing lists.
•
Manage campaigns and thought leadership distribution.
•
Prepare social media content and coordinated with Marketing for posting.
•
Manage events like Mining Indaba conference, Joburg Indaba interactions, Global Leader
visits, and client webinars.
•
Create client and internal newsletters.
•
Provide proposal support and family tree account clean-up.
Ernst & Young Services (Pty) Ltd (Johannesburg) Accounts Coordinator
January 2020 – May 2021
•
Maintained account plans and tracked progress against deadlines.
•
Coordinated and participated in account team meetings.
•
Identified and participated in client relationship-building activities.
•
Established internal relationships across service lines and countries.
•
Assisted with client/people relationships and coordinated client relationship events.
•
Coordinated win/loss debrief meetings and relationship activity.
•
Ensured pipeline and relationship map were up to date.
•
Tracked account pipeline and maintained external value-added networks.
•
Set up and maintained global account management and reporting tools.
•
Implemented the Assessment of Service Quality programme.
•
Contributed to pursuit-bid efforts.
•
Collaborated with Finance to monitor and report Account performance.
•
Performed pipeline management activities and collaborated with Marketing.
Ernst & Young Advisory Services (Pty) Ltd (Johannesburg) Assistant Manager - Global
Compliance & Reporting Network Coordinator (Africa Region)
January 2016 – January 2020
•
Provided general secretarial support and assisted with PowerPoint presentations.
2
2025
Luisa Milo
Curriculum Vitae
•
Arranged network meetings and took minutes.
•
Organised agendas and prepared meeting packs.
•
Assisted country practices with non-technical queries.
•
Interacted with Global/EMEA Network Coordinators and Accounts and Business
Development.
•
Prepared proposals/engagement letters and shared knowledge through technology
enablers/tools.
•
Reported progress quarterly and provided monthly feedback.
•
Obtained and submitted relevant co-lateral of country practices.
•
Supported the development and maintenance of the Africa Global Compliance Reporting
SharePoint site.
•
Supported Africa Global Compliance Reporting Regional Co-ordinating Partners with Account
Plans.
•
Managed Annual Global Compliance Reporting Strategy Workshops and Teambuilding
events.
•
Prepared agendas and board packs, attended, and drafted minutes of Board of Trustees
meetings.
Ernst & Young Services (Pty) Ltd (Johannesburg) Assistant Manager - Proposals / Tenders
Business Development
January 2008 – December 2015
•
Assisted Partners with tender opportunities for Advisory, Assurance, Tax, and Transaction
services.
•
Interpreted criteria from Requests For Proposals and completed documents.
•
Project managed the proposal process from start to finish.
•
Worked closely with EY’s legal team to ensure compliance.
•
Performed quality assurance on all bids.
•
Maintained a recording system and submitted KPIs to EY’s Executive team.
•
Arranged and attended kick-off and progress meetings for bids.
•
Updated and maintained electronic versions of resumes, credentials, firm statistics, awards,
and previous proposal submittals.
•
Developed new materials for proposals and ensured alignment with branding.
•
Trained, managed, and mentored bid administrative staff.
•
Provided training on the proposal process and formatting.
•
Shared best practices with the broader EY community.
•
Arranged for joint B-BBEE certificates when partnering with other firms.
Ernst & Young Incorporated Ltd (Johannesburg) Financial Services Account Coordinator
September 2006 – December 2007
•
Developed, implemented, and measured account-centric account plans.
•
Coordinated and participated in account team meetings.
•
Maintained account plans and ensured follow-up action items were completed.
3
2025
Luisa Milo
Curriculum Vitae
•
Established internal relationships across service lines and countries.
•
Worked closely with the Business Development team to invite priority account executives to
flagship events.
•
Prepared presentations.
Network Rail (London) Team Organiser for the SAP department
March 2005 – September 2006
•
Updated and maintained project plans for a team of 12 project managers.
•
Updated and maintained the department’s monthly financial pack.
•
Arranged monthly meetings, took minutes, and followed up on actions.
•
Prepared reports to monitor monthly stats within the department.
Various Temping Agencies (London) Various Admin Positions
March 2004 – February 2005
•
Entered confidential information into live databases.
•
Worked on an Oracle payroll database system.
•
Scheduled meetings and travel.
•
Took minutes when required.
•
Filed correspondence and updated filing systems.
Hamptons International (London) Sales Coordinator for the St John’s Wood Branch
June 2001 – March 2004
•
Typed property details, updated monthly stats and KPIs, and registered applicants.
•
Viewed properties and participated in the valuation process.
•
Collated property brochures and filed correspondence.
Alchemy Financial Management (Johannesburg) Personnel Assistant to two Partners
September 1998 – April 2001
•
Typed balance sheets, assisted with estate planning, and dealt with the Master of the
Supreme Court and the Receiver of Revenue.
•
Managed the database of the South Africa Vehicle Rental and Leasing Association.
•
Collected and distributed incoming mail for the Partners.
Egypt Air (Johannesburg) Reservations
October 1996 – March 1998
•
Administered reservations and issued tickets to travel agencies.
•
Provided customer service to clients and travel agents.
•
Acted as an ambassador for Egypt Air during educational or marketing ventures.
Barlows Appliance Company (Johannesburg) Secretary to the Factory Manager
September 1994 – December 1995
•
Performed basic administration duties and maintained monthly reports for the factory.
•
Scheduled meetings and took minutes.
Hurwitz Levitan & Co (Johannesburg) Receptionist / Girl Friday
July 1992 – August 1994
4
2025
Luisa Milo
Curriculum Vitae
•
Worked a switchboard, typed balance sheets, performed basic office duties, and issued
invoices.
REFERENCES
Available upon request.
5
2025
Luisa Milo
Curriculum Vitae
