Luisa Lyn R. Barredo

LUISA LYN R. BARREDO 231 Int. 17 Aguado St., San Miguel, Manila 1005 Mobile: --OBJECTIVE: A dedicated person with extensive experience in Customer Service, with excellent communication and interpersonal skills, driven and able to handle diversity who is currently looking for a career position where there will be enough scope to demonstrate one’s ability, and where my professional experience and expertise will be regarded as a wealth of an organization. WORK EXPERIENCE: Apr 2014-Feb 2017 Qatar Airways Facilities and Logistics Officer - Oct 2012-Jul 2013 Teleperformance Philippines Consultant - - Jul 2010-Aug 2012 Working with internal and external partners to ensure that cabin crew accommodation meets all relevant safety and security standards Pick up new crew members from the airport to the assigned accommodation to assist them with any concern upon their arrival Assist existing crew members with housing related issues and requests Keep track with the completion of maintenance requests, move accommodation requests, personal and common items orders and stocks Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. Nehmeh Corporation – Doha, Qatar Customer Service Executive / Technical Sales Executive - Quote prices, credit terms, warranties and delivery period for Makita Power Tools, Ramset and Rawlplug Fixing Systems and Port-A-Cool ventilation equipment. Maintain sales and quotations records - - Feb 2010-Jul 2010 - Coordinate the delivery of ordered items to the warehouse, fleet department and sales. Checking back-orders and making sure that the items will be supplied to the customers once available. Communicate with customers through email or phone regarding the availability and prices of the items they require. Maintaining a record of quotations made in a week and sending it to the product manager and sales for review Manage day to day sales inquiries and meeting for discussions at the site or office Reports to the sales supervisor and head of department for updates regarding bi-annual targets and goal settings Represent the company and the products during exhibitions and fairs for exposure and marketing Coordinates with the after-sales department in regards to repairs and maintenance of sold products to customers Thomson Reuters Philippines Customer Service Executive - - Respond to customers’ inquiries relating to product functionality and resolving as many queries as possible on the first interaction. Logging and classifying all calls and requests for assistance in the customer relationship management system (Siebel). Filter and escalate inquiries relating to other aspects of the Thomson Reuters business and handover to the appropriate department. Jan 2008-Feb 2010 Genpact Philippines LLC – Alabang Process Associate - Presents and explains Bank products and services to clients and assists in meeting their financial needs including the following: opening, closing and maintaining checking, savings and time deposit accounts as well as working with safe deposit boxes, savings bonds and debit cards. Profiles clients to identify sales and referral opportunities. Consistently strives to meet referral and call quality goals. Receives and processes new client accounts and changes to existing accounts such as name changes, address changes, product changes, and other account maintenance as requested. Maintains privacy of customer account information. EDUCATION: Jun 2000-Oct 2005 Polytechnic University of the Philippines Bachelor of Science in Psychology Major in Clinical CHARACTER REFERENCES: Mr. Divakar Kulasekaran Commercial Marketing Manager Stanley Black and Decker - Mr. Antony Boban Managing Director Wiltz W.L.L. - Ms. Janette Magalona Sales Supervisor Nehmeh Corporation - Ms. Bernadette Bontuyan Head of Business Development Marketing KB Decor and Furniture -