Luisa Isabel Liongson

Luisa Isabel Liongson FRAUD AND RISK ANALYST/ CUSTOMER SERVICE REPRESENTATIVE WORK EXPERIENCES ADDRESS Tunasan, Muntinlupa City FRAUD AND RISK ANALYSTSUTHERLAND GLOBAL SERVICES:- Answering phone calls, emails, and chat professionally Provide solutions to customers satisfaction Assess the level of risk associated with different transactions, customers, or business practices MEDIATION, ESCALATION, AND APPEALSSUTHERLAND GLOBAL SERVICES:- Facilitate return, refund, exchanges, or other solutions to customer's complaints Review transaction, open cases, resolve issues Appeal cases if possible; give satisfactory resolution to the dispute FIELD SALES AGENT- MIKOSTAR COMMERCIAL:- Distributes and market Lucky Me! product in every store on route Provide good product and services Stock monitoring and merchandising Order Processing Reporting, compile sales report, and detailing sales activities CONTACT--llinkedin.com/in/luisa-liongson SKILLS Handle multiple tasks simultaneously Excellent communication skills, both written and verbal Good understanding of fraud prevention and risk management Customer-centric approach with a strong focus on customer satisfaction CHARACTER REFERENCES Angelyn Aldana Team Manager-Unit Head, Claims Reconcilliation- Maxicare Healthcare Corp.- -/ - Gerlyn Joy Despolo Team Manager- Bill Gosling Outsourcing- - Leolet Pen Team Manager- Bill Gosling Outsourcing- - Jobelle Abello Quality Coach- Majorel (Teleperformance)- -