Luis Xavier

Contact- www.linkedin.com/in/xavierluis (LinkedIn) SalesStudios.com (Company) Top Skills Digital Marketing Active Campaign Luis Xavier Email Marketing Specialist / Email Deliverability Expert / Sales Automation and ActiveCampaign Certified Consultant Greater Brisbane Area Summary Engage with your Leads, Increase Sales Conversions and Manage your Leads Effectively. Sales Funnel Optimization Languages At Sales Studios, we have a proven structured system to drive your audience to view your offers. English (Full Professional) Portuguese (Full Professional) Spanish (Elementary) Certifications MCITP: Server Administrator on Windows Server 2008 CCNA: Cisco Certified Network Associate (Expired) MCSA: Windows Server 2008 MCTS: Microsoft Exchange Server 2010, Configuration CVTSP - CommVault Technical Sales Professional A system that strengthens branding and positioning as we provide you with a custom strategy along with a set of strong follow-ups that will continue to nurture your leads while providing them with a unique and personalized experience. This translates to more engagement and therefore more sales. We use a combination of multiple touchpoints to get leads and customers engaged, creating a feeling of omnipresence when communicating with them. For that, we combine emails, SMS, ringless voicemail and Facebook custom audience (ads). This is the ultimate way to get your leads attention and get them to take immediate action. Free Resources: Create Your Email Sequence today! https://bit.ly/free__guide Free Active Campaign trial: https://bit.ly/free_ac_trial Join My Email Marketing Group on FaceBook https://bit.ly/EmailMarketing_Group Page 1 of 7 Experience Sales Studios Australia 5 years Email Marketing and Automation Specialist September 2019 - Present (1 year 10 months) Brisbane, Queensland, Australia Helping clients increase sales with Email Marketing, Automation and Integration Active Campaign as a platform - ActiveCampaign Certified Consultant Email Deliverability Expert Creative Managing Director July 2016 - September 2019 (3 years 3 months) Brisbane Email Marketing Specialist Active Campaign and Automation Specialist (Partner) Funnel Design and Optimization for Online Course Creators Marketing Strategist Chatbot Strategy and Creation Google Chromebook Sales Specialist March 2019 - March 2020 (1 year 1 month) Brisbane, Australia Core Competencies: Customer engagement & demonstration Customer sales Staff training & store relationship Visual merchandising Insights Key Areas of Responsibility: Delivering KPIs (Sales, training, etc) Driving store relationship Reporting & feedback compliance Polite Promotions Brand Ambassador and Event Manager Page 2 of 7 October 2016 - March 2019 (2 years 6 months) Brisbane, Australia As a Brand Ambassador I had the opportunity to provide outstanding customer experience on behalf of brands like Facebook, Instagram, Microsoft, Pepsi, Nissan, Tabcorp among many others in activations of all sizes, either demonstrating a product or service, distributing collateral goods or running lead generation programs. As a Team Leader and Event Manager, I had the pleasure to assist brands with events and ensure the activations were successful and the schedule was followed as per the plan. I also have worked with a lot of different Promo Agencies including: Flash Point, On Point, Maverick, BrandX and many others. Vita Enterprise Solutions 1 year 1 month Managed Services Team Leader October 2015 - September 2016 (1 year) System Engineer September 2015 - September 2015 (1 month) Slater and Gordon Lawyers IT Contractor August 2015 - August 2015 (1 month) Brisbane Area, Australia Data#3 contractor, performing Windows 7 OS deployment on new workstations using SCCM / Windows Server 2012 Just People 5 months Technical Consultant - IT Infrastructure, Cloud & Security July 2015 - August 2015 (2 months) Just People are a specialist technology recruitment business formed to link top talent with the best jobs in Information & Cyber Security, IT Infrastructure Support & Engineering as well as senior leadership and program roles Aggressive Business Development Page 3 of 7 Resourcing for IT Infrastructure and Cloud for permanent and contract roles Australia & NZ Helped Candidates with resumes, interviews and advice on career progression Talent Scout - IT Infrastructure, Cloud & Security April 2015 - July 2015 (4 months) Specialised in Information Technology Infrastructure, Cloud & Security IT Recruitment Australia & New Zealand Brisbane City Council IT Contractor March 2015 - March 2015 (1 month) Big rollout project, working closely with users onsite (also remote desktop), troubleshooting issues and assisting them with IT enquiries. As part of the requirements for this contract, I was required to install Windows 7 on all new workstations and laptops utilising SCCM. I successfully assisted the local BCC team in this project and we migrated over 350 machines ensuring that all the software was properly installed and configured. The project was finished in time and on budget. Great customer service provided to hundreds of satisfied users. SureBridge IT Systems Engineer - Team Leader June 2013 - February 2015 (1 year 9 months) Team Leader: - Monitor and ensure SLAs are met - Manage team, Jobs in the queue - Follow up daily checks, daily reports and issues - Direct contact with SDM and Sales Rep to discuss clients interests - Ensure Priority 1 Jobs meet its requirements and progress (SLA) - Change request control - approval - Allocating tasks to staff - Ensuring the performance of the staff is of a high standard - Report issues and general feedback\progress to management - Discussing and resolving problems with clients and teams - Carrying out performance reviews - Hiring Staff Systems Engineer: - Commvault monitoring, remediation and reports for clients Page 4 of 7 - Monthly reports (it would include health checks and network improvements) - Work on tickets in the queue (Kaseya) / Troubleshooting and general requests - Point of escalation among the team - Work on Priority Jobs - P1/P2 Jobs and notify Managers, Team and clients of progress - Daily Checklists and backup checks - Onsite work with clients when remote work wasn't an option - Onsite work to gather information of new clients and go through induction - Automation of tasks whenever possible Deloitte IT Contractor May 2013 - May 2013 (1 month) Brisbane Area, Australia Data#3 contractor. Performed Laptop migration. The task was to migrate the data from the old laptop into the new laptop then perform SCCM install of apps and perform tests. Over 300 laptops were set up. TAAconnect IT Senior Systems Engineer April 2013 - May 2013 (2 months) Worked within the managed services team helping clients with their IT needs. Some of the tools used: Autotask, Nable, CA Backup Manager, Bit Defender, VMware Dell Contractor - Workstation Deployment (SCCM/DAD) March 2013 - March 2013 (1 month) Brisbane Area, Australia Worked as a contractor replacing and/or deploying new workstations using SCCM and DAD (dell automated deployment). Netlink Group - Managed Services Provider Systems Engineer Level 2 / Second in Charge Team Leader July 2006 - December 2012 (6 years 6 months) Worked as part of a team, taking care of 50+ clients including mining companies, aged care units and not for profit organizations. The team was Page 5 of 7 responsible for solving jobs escalated from Service Desk, working on projects and maintaining the health of servers and entire networks. As part of my responsibilities as second in charge, I assumed the duties of the Team Leader while he was away on extended leave. Tools used: • Windows 2000/2003/2008/XP - AD/DNS/DHCP - Exchange Server - IIS/ISA •Citrix / VMware / Backup Exec / Endpoint Protection / Trend Worry Free •LAN/ WAN technologies, Terminal Services, Remote Access and VPN •Manage backup, restore and archive strategies (BackupExec/ArcServ) •Internal applications (such as Microsoft Office Suite, MYOB, CRM and Sharepoint) •Problem resolution and reporting of HelpDesk requests (for local and remote users) •Monitor network stability, performance and availability (NAGIOS/Kaseya) •Install, configure, test and maintain hardware and software •Maintain system software currency such as upgrades, patches and service packs •Assist with the implementation of IT enhancement projects •Maintain all system documentation, technical procedures and network architecture TOTVS - Managed Services Provider Support analyst / Network Administrator January 2002 - July 2005 (3 years 7 months) Windows XP/2000/2003 desktop and server administration - Deployment and troubleshooting - Administration and monitoring - Management of Active Directory accounts and resources •Knowledge of remote access solutions (Citrix Metaframe, TS, X11) •ArcServe – Netware and Windows server backup •Imanage Interwoven DeskSite - EDM (Electronic Document Management) •Selection and documentation of hardware/software •HP/Compaq/Dell server hardware knowledge / RAID knowledge Disaster Recovery and Imaging Data Processing Center – administration, routines, backup and checklist Linux server administration Page 6 of 7 - User administration, network services, traffic and performance monitoring - Tools: Iptables, Samba, Squid, Apache, Vsftp, NFS, Iptraf - Distrbution domain: Conectiva, RedHat and SUSE Novell server administration - User administration, network services, performance monitoring - Client-server experience (GroupWise, NDS, NDPS, etc.) Network administration - WAN, LAN, VPN, Internet Access, Dial Up - TCP/IP (routing, DNS, NAT, etc.) - Thin Client - Routing protocols OSPF and RIP - ADSL router/modem configuration - Secure wireless networks (Bridge, WEP, WAP, Radius) - Project design and installation, WSUS - Structured cabling and patch panel - Demand Dial Routing - IPsec and L2TP Education Member of Australian Computer Society ICT - Accredited degree · (2011) AICT Diploma of Network Engineering / Cert IV in Information Technology /, IT · (2006 - 2007) Cambridge International College Certificate IV in Business, English Language and Literature/ Letters · (2005 - 2006) Page 7 of 7