LUIS
SILVA
DIGITAL SERVICES
AND MARKETING
COMMUNICATIONS
PROFESSIONAL
EXPERIENCE
ACCOUNT MANAGER
TRIVAGO, DÜSSELDORF | FEB 2018 - MAY 2020
Sourcing premium sales opportunities through lead
strategy management;
Building long-lasting relationships with key accounts and
ensuring their long-term satisfaction and loyalty.
COMMUNITY AND REPUTATION MANAGER
WORDANS, LISBON | MAR 2017 - SEP 2017
Content development for corporate website and social
media;
Driving traffic and establishing brand awareness;
Online reputation strategy and consolidation.
DIGITAL CONTENT MODERATOR
ACCENTURE, LISBON | MAY 2016 - FEB 2017
CONTACT
Screening of user generated content according to
internal policies on Facebook and Instagram;
E-MAIL :-
Escalation of sensible situations for immediate
MOBILE : -
intervention.
ADDRESS : LISBON, PORTUGAL
LINKEDIN : LUISCMMSILVA
TECHNICAL SUPPORT SPECIALIST
FUJITSU, LISBON | JUN 2015 - MAY 2016
PROFILE
Providing technical support for incoming issues related
Over 8 years of experience
Resolving server maintenance for Fujistu business
internationally.
partners in Portugal, Spain and Colombia.
to desktop and mobile systems;
Vast knowledge in digital
marketing management,
negotiation and other business
GLOBAL CONTENT DEVELOPMENT MANAGER
ASK.COM, LONDON | JUN 2014 - APR 2015
activities. I specialize in
Reviewing ad copy and continuously providing
Portuguese, English and
recommendations for improvement;
Spanish speaking markets.
Identifying partnerships and content opportunities for
TECHNICAL SKILLS
Wordpress
Adobe Photoshop
Adobe Premiere
Microsoft Suite
Salesforce
STRENGHTS
Customer Service (B2B)
Europe/Latin America;
Setting up new processes when required.
EDUCATION
POST GRADUATION - INTERNATIONAL RELATIONS
UNIVERSIDADE NOVA DE LISBOA, LISBON | 2009 – 2010
B.A. BUSINESS ENGLISH AND ENTREPRENEURSHIP
UNIVERSIDADE DA MADEIRA, FUNCHAL | 2003 – 2008
ERAMUS PROGRAM STUDENT
UNIVERZITA PARDUBICE, CZECH REPUBLIC | 2007
Technical Support
Content management
Copywriting
LANGUAGUE SKILLS
Proofreading
PORTUGUESE - NATIVE SPEAKER
Negotiation
ENGLISH - BILINGUAL / NATIVE SPEAKER
Digital editing
SPANISH - C1
Market research
GERMAN - B1
Web content development
