Luis Ricardo Tomiato

LUIS RICARDO TOMIATO https://www.linkedin.com/in/ricardotomiato/ IT leader and hands-on technologist with proven experience delivering large-scale, multi-cloud (AWS, Azure, GCP) solutions, DevSecOps pipelines, API ecosystems, and AI/ML-driven platforms. Expert in Agile & Scaled Delivery (Scrum, Kanban, SAFe), SDLC optimization, cybersecurity, and cloud-native architectures. Skilled in building high-performing engineering teams, driving MLOps, LLM integrations, Responsible AI adoption, and translating complex technical challenges into actionable, scalable solutions. Focused on delivery predictability, operational efficiency, and measurable business impact. Technical Highlights • • • • Cloud & Architecture: AWS, Azure, GCP, multi-cloud design, serverless, microservices, SaaS & enterprise platforms. DevOps & Security: CI/CD, DevSecOps, API design, Zero Trust, IAM, incident response, cloud/app security. AI & Data: Applied AI/ML, MLOps, LLM integration, Responsible AI, data-driven decision-making. Delivery & Leadership: Agile/SAFe, roadmap execution, risk/quality management, crossfunctional team leadership. Languages: Portuguese (Native), English (Fluent), Spanish (Intermediate) Professional Experience Delivery Manager / Tech Lead – Wipro [2023 to 2025] Lead cross-functional engineering teams, aligning stakeholders and driving scalable, enterprisegrade digital solutions. Expert in Agile delivery, multi-cloud architectures, DevSecOps, BI/Analytics, ERP upgrades, and cybersecurity operations. Core Responsibilities & Tech Focus • • • • Enterprise Systems & Cloud: Oversaw delivery of Oracle JDE upgrades, BI platforms, and multicloud solutions (AWS, Azure, GCP). Agile & DevOps: Implemented Agile/SAFe practices, sprint planning, release management, CI/CD, and delivery factories. Security & Compliance: Led cybersecurity monitoring, incident response, Zero Trust initiatives, and IAM, reducing security events by 35%. Governance & Metrics: Managed scope, dependencies, budget, KPIs, SLAs, and operational reporting to leadership. Key Achievements • • • Streamlined Oracle JDE workflows, cutting end-to-end processes by 30% globally. Ensure consistent SLA compliance across multiple business units via Agile delivery factories and BI solutions. Strengthened cybersecurity posture and compliance, achieving 35% reduction in security incidents. Tech Stack / Methodologies • Cloud: AWS, Azure, GCP | ERP: Oracle JDE | BI/Data: Power BI, Tableau, Data Warehouses. • • DevOps & Security: CI/CD, DevSecOps, Zero Trust, IAM, Incident Response. Agile & Delivery: Scrum, Kanban, SAFe, Delivery Factories, SLA Management. Delivery Manager / Tech Lead – BTG Pactual [2020 to 2023] Lead cross-functional engineering teams, align business and technology stakeholders, and deliver scalable, customer-centric digital solutions. Experienced in event-driven architectures, microservices, cloud infrastructure, and enterprise platforms. Core Responsibilities & Tech Focus • • • Enterprise Systems & Cloud: Lead delivery and support of complex systems, microservices, APIs, and cloud infrastructure (AWS). Agile & Delivery: Implement Agile best practices, sprint planning, release management, and continuous improvement across cross-functional teams. Governance & Metrics: Manage scope, dependencies, risks, budget, KPIs, and performance reporting for leadership. Key Achievements • • • • Implemented event-driven architecture and microservices APIs for Reinsurance and Insurance units, integrating BTG digital channels and partners, reducing manual processing by 30% and improving operational efficiency by 45%. Delivered Insurance ESG risk engine, integrating real-time financial and sustainability metrics, enabling automated reporting and compliance analytics. Deployed AWS cloud infrastructure, lowering operational costs by 20%, and increasing scalability via dynamic resource orchestration. Developed Insurance Broker Portal for Agricultural business, integrated with ESG risk engine and core insurance systems, streamlining broker workflows and reporting. Tech Stack / Methodologies • • • • Cloud & Architecture: AWS, Event-Driven Architecture, Microservices, API Ecosystems. Agile & Delivery: Scrum, Kanban, SAFe, Sprint Planning, Release Management. Data & Analytics: ESG Risk Analytics, Real-Time Financial Metrics, Compliance Reporting. Integration: Core Insurance Systems, Digital Channels, Strategic Partners. Delivery Manager / Tech Lead – Santander [2018 to 2019] Responsible for end-to-end strategy, architecture, and delivery of digital channels, driving scalable, high-performance solutions aligned with business objectives. Experienced in mobile, internet banking, omnichannel platforms, and event-driven architecture. Core Responsibilities & Tech Focus • • • • • Digital Platforms & Architecture: Lead multi-disciplinary teams across mobile, internet banking, and omnichannel platforms, ensuring scalability, performance, and high-quality execution. Agile & Delivery: Implement Agile best practices, sprint planning, release management, and continuous improvement. Governance & Security: Ensure platform stability, cybersecurity compliance, SLA adherence, incident management, and proactive monitoring. Strategy & Roadmap: Partner with business units to prioritize digital initiatives, define roadmaps, and accelerate time-to-market. Vendor & Budget Management: Oversee technology budgets, strategic investments, and vendor relationships to optimize operational efficiency and business value. Key Achievements • • • Delivered Digital Account Onboarding platform, driving >1M new customers/year and reducing processing time by 50%. Delivered Digital Credit Card issuance platform, driving >500k new cards/year and reducing processing time by 60%. Implemented event-driven architecture and microservices APIs for Esfera Rewards platform, improving operational efficiency and scalability by 40%. Tech Stack / Methodologies • Architecture & Cloud: Event-Driven Architecture, Microservices, Omnichannel Platforms. • Agile & Delivery: Scrum, Kanban, SAFe, Sprint Planning, Release Management, Continuous Improvement. Security & Governance: Cybersecurity Compliance, SLA Monitoring, Incident Management. Integration & Analytics: Digital Account Systems, Credit Card Platforms, Rewards Platforms. • • Delivery Manager – I4PRO [2016 to 2018] Lead cross-functional engineering teams, align business and technology stakeholders, and deliver scalable, customer-centric digital solutions. Experienced in ERP platforms, Agile delivery, process automation, and enterprise integration. Core Responsibilities & Tech Focus • Enterprise Systems & ERP: Lead delivery and support of complex systems, including ERP platforms, across cross-functional teams. • Agile & Delivery: Implement Agile best practices, sprint planning, release management, and continuous improvement. Governance & Metrics: Manage scope, dependencies, risks, budget, KPIs, and provide actionable insights to leadership. Stakeholder & Product Management: Align technology initiatives with business objectives, prioritize products, and accelerate time-to-market. • • Key Achievements • • Delivered I4PRO Insurance ERP platform for multiple clients, accelerating new product launches and improving SLA compliance by 25% through process automation and seamless integration with legacy systems. Implemented Agile best practices across all I4PRO business units, driving continuous improvement and increased delivery predictability. Tech Stack / Methodologies • • • ERP & Integration: I4PRO Insurance ERP, Legacy System Integration. Agile & Delivery: Scrum, Kanban, SAFe, Continuous Improvement, Sprint Planning, Release Management. Automation & Optimization: Process Automation, SLA Improvement, Performance Metrics. Delivery Manager / Tech Lead – Banco Original [2014 to 2016] Lead cross-functional engineering teams, align business and technology stakeholders, and deliver scalable, customer-centric digital solutions. Experienced in digital channels, omnichannel integration, and enterprise platform delivery. Core Responsibilities & Tech Focus • • Digital Platforms & Delivery: Lead delivery and support of complex systems, digital onboarding, and omnichannel platforms across cross-functional teams. Agile & Governance: Implement Agile best practices, sprint planning, release management, risk management, and continuous improvement. • • Stakeholder & Product Management: Align technology initiatives with business objectives, manage scope, dependencies, budgets, and provide governance to leadership. Integration & Optimization: Ensure seamless integration with enterprise systems and CRM platforms for unified customer experiences. Key Achievements • • Delivered Digital Account Onboarding platform, driving >500k new clients in 9 months. Implemented Digital Omnichannel platform, integrated with Salesforce and core banking systems (current accounts, credit cards, loans, investments, insurance), enabling unified customer experiences. Tech Stack / Methodologies • • • Digital Platforms: Account Onboarding, Omnichannel, CRM (Salesforce), Core Banking Systems. Agile & Delivery: Scrum, Kanban, SAFe, Sprint Planning, Release Management. Integration & Optimization: Enterprise System Integration, Process Automation, Customer Experience Enhancement. Project Manager – Banco Barclays [2011 to 2013] Lead cross-functional teams to deliver high-quality projects on time and within budget, aligning technology initiatives with business objectives. Experienced in treasury platforms, enterprise integration, and end-to-end project delivery. Core Responsibilities & Tech Focus • • • • • Project Delivery & Planning: Lead end-to-end planning, execution, and delivery of complex projects, ensuring alignment with scope, schedule, and budget. Cross-Functional Leadership: Coordinate teams, remove blockers, and ensure transparent communication across business and technical stakeholders. Risk & Governance: Manage project risks, issues, and dependencies through structured governance and proactive mitigation. Performance Tracking: Monitor KPIs and dashboards for data-driven decision-making and delivery of transparency. Requirements & Prioritization: Partner with business and technical teams to define requirements and prioritize deliverables for customer-focused solutions. Key Achievements • Delivered Infotreasury platform, replacing legacy treasury systems (CRK) and integrating with Barclays global systems, enhancing user experience, compliance, reporting accuracy, and reducing operational risk. Tech Stack / Methodologies • • • Platforms & Integration: Treasury Systems (CRK → Infotreasury), Barclays Global Systems Integration. Agile & Delivery: Scrum, Kanban, Project Governance, Sprint Planning, KPI Monitoring. Risk & Compliance: Operational Risk Reduction, Regulatory Compliance, Reporting Accuracy. Delivery Manager / Tech Lead – SINQIA [2006 to 2011] Lead cross-functional engineering teams, align business and technology stakeholders, and deliver scalable, customer-centric digital solutions. Experienced in process automation, global platform delivery, and enterprise system integration. Core Responsibilities & Tech Focus • • • • Enterprise Systems & Delivery: Lead delivery and support of complex systems, process automation, and software factories across cross-functional teams. Agile & Governance: Implement Agile best practices, sprint planning, release management, and continuous improvement. Stakeholder & Risk Management: Manage scope, dependencies, risks, budgets, and provide governance to leadership. Integration & Optimization: Ensure seamless integration across global operations and business units for consistent SLA compliance. Key Achievements • • • Delivered front-to-back asset management process automation for HSBC Asset Management, reducing reconciliation time and improving operational efficiency. Implemented E-SEG Insurance platform across MetLife operations in Brazil, India, and China, standardizing processes and enhancing global systems integration. Developed software factory solutions, ensuring consistent SLA compliance across multiple customers and business units. Tech Stack / Methodologies • • • Platforms & Automation: Asset Management Systems, E-SEG Insurance Platform, Software Factories. Agile & Delivery: Scrum, Kanban, SAFe, Sprint Planning, Release Management. Integration & Optimization: Global Systems Integration, SLA Compliance, Process Automation. Education • B.Sc. Electrical Engineering – Faculdade de Engenharia Industrial [1997] • • MBA in Business Administration – Instituto Mauá de Tecnologia [2000] Postgraduate in People Management – Universidade Metodista de São Paulo [2008]