Luis Osorio

Luis Osorio Reales- - Manzana 6 Casa 16 B Valledupar Profile Personal details Optimum level of customer service, ability to plan, organize, direct and control activity processes. Good interpersonal relationship and willingness to work in a team. Responsible and committed person with the establishment of tasks, skillful and complete. Date of birth July 25th Driver's license B1 Gender Male Education Business Administration Univerdad Abierta y a Distancia, Valledupar Jan 2010 - Dec 2015 Nationality Colombian Bilingual Administrative Assistant Englis College, Valledupar Jan 2015 - Dec 2017 Civil status Unmarried Customer service Jan 2014 - Oct 2014 Servicio Nacional de Aprendizaje (SENA), Valledupar Bachelor's Degree in senior management Politécnico de Colombia, Medellin Feb 2014 - Jun 2014 Skills Customer Service Written and verbal communication Employment Frontdesk Manager Mar 2015 - Aug 2022 Sonesta Hotel Valledupar, Valledupar Tending to guests' complaints and questions and providing exceptional customer service. CRM advanced knowledge. ( ZEUS ) Data Entry. Projectmanagement Forecast balance. Invoicing. Personnel management. Customer reports Defining and implementing front desk objectives and procedures. Maintaining front desk office supplies and equipment. Managing budgets, records, and contracts. Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails. Conducting performance reviews with the front desk staff. I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying. Organizational and time management Leadership and training abilities Languages English Hobbies Going to the gym Traveling Generating reports and feedback for presentation to the general manager. Performing administrative duties such as filing and updating records, among others, as needed. Administrative Assistant Jan 2014 - Nov 2014 Colegio Parroquial el Carmelo, Valledupar Provide technical assistance to users Resolution of minor problems or routines Preventive and corrective maintenance of computers Website management Community Manager Commitment Leadership Oct 2018 - Present Feb 2022 - Present Sonesta Hotel Osorno, Osorno, Chile Agent (Representative) Clover Health Call Center ( Teleperformance )  Aug-2022- Present  Remaining up-to-date with changes in our plans and tariffs.  Greeting customers in a friendly, professional manner.  Answering telephonic and e-mail inquiries in a timely manner.  Furnishing members and health care practitioners with details regarding members' benefits.  Granting pre-authorizations for medical treatment, if covered.  Advising members of outstanding co-payments.  Providing extant and prospective members with the details of in/out network providers.  Canceling members' plans upon their request, or due to recurrent non-payment, Ensuring r workspace remains tidy. Courses Advanced management of the Office package May 2008 Strategic Commercial Managment Of Digital Marketing Oct 2019 I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying. Project management Loyalty Sonesta Hotel Valledupar, Valledupar Community Manager Qualities