Luis Llerena

644 FERRERO LN LA PUENTE, CA 91744 (626) 274 - 9051- Luis Llerena SUMMARY Experienced Project Manager with over 10 years of experience building customer relationships, solving problems, developing streamlined processes and creating more business. Team oriented, initiative taking, proactive problem solver with a natural ability to put the customer first and know what the customer wants before they do. EXPERIENCE APPLE LAW GROUP​ — Project Manager July 2008 - PRESENT ● Coordinate and streamline processes for more fluent business ● ● ● ● ● ● interactions Create and develop marketing materials and strategies Religiously meet and beat deadlines Solve customer complaints and build long term relationships Create professional legal correspondence as needed Maintain accurate and efficient business communication logs Develop in-house communication for my team with project management tools such as Trello SKILLS ● ● ● ● ● ● ● ● Communication development Project management Time management Customer relationship building Experienced with ticketing services (Zendesk) Analytical and problem-solving abilities Passion for helping people MS Office Suite (Excel, Word, PowerPoint)