Luis L. Leonardo

LUIS FRANCISCO LOPEZ LEONARDO Blk 1 Lot 25 Esau St., Goodwill Homes 2, Bagbag, Novaliches Quezon City 1116- - - PERSONAL STATEMENT: Having been a Quality Assurance and Training Manager has provided me with enough fulfillments. I desire to acquire a new home-based office position where I could share my knowledge and at the same time, acquire new learning. Specific areas of interest include one-on-one coaching, lecturing, module development and research. EDUCATION: Bachelor of Science in Biochemistry University of Santo Tomas- EMPLOYMENT: Business English Trainer Consultant Bizmates, Inc (July 2018) 1. Call students and conduct classes for 25 minutes. 2. Topics revolve around Business English and Business Management 3. Classes are conducted via Skype to mostly Japanese students in Japan and other parts of the globe. 4. After every class, feedback must be provided on the student profile in order to assess the student’s performance during the class. Things that have to be noted are pronunciation, grammar, behavior and recommendations for learning. Quality Assurance and Training Manager First Future Educations Solutions, Philippines (July 2015-March 2018) Note: The name of the company was officially changed to First Future Education Solutions, Philippines, after it was duly registered and accredited by the Chinese Securities and Exchange Commission in 2016. The company’s former name was Platinum Philippines. 1. Conduct classroom and online training Grammar and Pronunciation Accent training Module training Class Performance 2. Conceptualize and develop training modules for various accounts 3. Supervise and guide the trainers on how they may conduct their training sessions 4. Observe and track learning process of trainees 5. Coordinate with Site Supervisors on the schedule of trainees and their availability for training 6. Elicit feedback and modify training based on feedback and learning gained in training process 7. Modify training approach and then observe the effects of the change 8. Review training materials created by the trainers 9. Submit daily reports to Beijing on the training sessions, requests and bookings made 10. Conduct training session for QAs on how to do proper coaching and mentoring for teachers 11. Support and advise QAs on how to properly monitor teachers in their class performance 12. Conduct training sessions (Writing and Effective Communication) with Chinese managers and personnel (by request) 13. Supervise the Head of Quality Assurance and the Head of Training for proper coordination. 14. Conduct specialized training for IELTS and TOEFL graders Head of Quality Assurance Platinum Education Philippines (June 2014-June 2015) 1. Developed the QA evaluation sheet for online teachers 2. Modified the evaluation sheet according to the requirements of the schools (accounts) 3. Developed other forms which were needed by the QA Department in its performance of duties 4. Monitored teachers who were conducting classes to be able to gauge over-all performance of teachers while conducting classes 5. Manually identified teachers who are done with classes and recorded class details in a log sheet 6. Provided coaching sessions with teachers 7. Trained incoming QAs on their duties and responsibilities 8. Conducted calibrations sessions with QAs 9. Evaluated the monthly performance of QAs 10. Reported to the Main Office in Beijing grammar errors/typographical errors found in the materials being used by teachers. 11. Made recommendations on how to improve performance of teachers in their classes 12. Outlined daily reminders to the Operations Department on proper class protocols and SOPs Quality Assurance Officer/Trainer/Development and Research American English Skills Development Centre (June 2013-June 2014) 1. Provided training to a variety of clients/students ranging from foreigners to locals. Foreign nationals whom I have handled were from China, Japan, Korea, United Arab Emirates, Saudi Arabia, France, Qatar, and Spain. For local clients, I have handled corporate people, students, and aspirants for local (BPO industry) and foreign employment. 2. Conducted pre and post assessment for clients who wish to undergo English Communication Skills Enhancement. 3. Developed pre and post assessment examinations which provide information on the strengths and weaknesses in reading, writing, speaking and listening. 4. Interpreted and evaluated client’s performance based on the score achieved in the pre and post assessment examination. 5. Recommended the course to be taken by the client based on the pre-assessment score. 6. Recommended the course path to be undertaken by the client based on the post assessment score. 7. Developed and customized modules according to the needs of a client. 8. Conducted English training for clients. 9. Prepared memos and office guidelines. 10. Attended trainings and workshops being conducted by other English trainers in order to evaluate and assess their performance, modules, strengths and weaknesses when conducting training sessions. 11. Recommended module and performance enhancement materials and techniques to trainers in order to improve service to clients. ***Co-authored the book entitled Revised “Don’t Speak Good Speak Well” –Nosebleed Edition which was published in 2015. Team Leader NeungYule Eduphone (January 2013-March 2013) 1. Re-assigned students of absent teachers to other teachers. 2. Monitored teachers’ performance in class. 3. Conducted weekly meetings with the EIs and EIAs of my team to check any concerns, issues, suggestions and requests to improve working conditions and relations. 4. Established unity and camaraderie with the team by organizing team building activities, get-together lunches or parties, and reward system to motivate EIs and EIAs. Quality Assurance Officer NeungYule Eduphone (January 2010- December 2012) 1. Monitored the performance of English Instructors (EI) and English Instructor Associates (EIA) on a. Demeanor b. Compliance with Service Standards c. Teaching Skills d. English Proficiency 2. Conducted monthly and periodic evaluations on all EIs and EIAS 3. Conducted routine checks of teachers’ encoding on weekly basis to ensure compliance with encoding formats and guidelines. 4. Conducted evaluations of EIAs ending their probationary contracts as a prerequisite to regularization (as the need arises and upon the request of the HR officer) 5. Maintained a database of EIA performance ranking 6. Provided inputs to the development and administration of English/teaching proficiency tests and reviews for the upgrading of EIs’ English proficiency and teaching performance 7. Communicated evaluations and reports of peculiar behavior or teaching skills to the Quality Assurance Manager in order to discuss or inform actions to be taken English Instructor NeungYule Eduphone (March 2009 – December 2009) 1. Conducted classes (10, 20, 30 minutes) with Korean students. 2. Accomplished evaluation forms on student performance after every class 3. Conducted assessment tests for new students 4. Performed sub-classes for absent teachers ESL Instructor Ildaeil-Edu Corp. (March 2007 -December 2008) 1. Called students and conducted classes in English. 2. Researched on topics provided by the company for free talk classes. 3. Actively participated in the discussion and debates in order to gain more knowledge about the topics provided for by the company. 4. Attended English proficiency trainings for grammar and accent neutralization REFERENCES: Mary Louie Anne Balansa Accounting Manager/OIC Human Resources Department First Future Philippines, Inc. Ortigas Center, Pasig City Bong Velarde Operations Manager First Future Philippines, Inc. Ortigas Center, Pasig city James Hargrove Training Resource Lead Viventis Search Asia Philippines 6th Fl 45 San Miguel Bldg., San Miguel Ave. Ortigas Center, Pasig City