Luis Francisco Granados Cruz

LUIS FRANCISCO GRANADOS CRUZ - Calle 69 b # 94 a 62- PROFESSIONAL SUMMARY Modern Languages' Professional; with intermediate knowledge in office automation and data transmission skills; with command in the languages English, German and Portuguese. Experience of 5 years in Customer service at call center sector, doing duties like appliances technical support of appliances, sells of warranty assistance and preparation of products. Employment interest in hold positions related to Digital Marketing. Person with vocation of service, oriented to the achievement and with capacity to work in team, leader, with communication skills analysis and management WORK EXPERIENCE SITEL DE COLOMBIA 01/06/2015 - 01/06/2017 Occupation or position held: Agent bilingual in customer service Duties: technical support in appliances and sells of warranties. Back up in interpreting in English – Spanish of technicians from Puerto Rico to core operations in USA to fill the report of the appointments Achievement: Got the sells area because of closed relation with customer skills SU PRESENCIA MUSIC – TUTIENDACRISTIANA.COM 01/03/2011 – 01/05/2014 Occupation or position held: consultant Duties: Consultancy in Christian products sells, promoter of Christian events and technical support of Joomla software EDUCATION UNIVERSIDAD ESCUELA DE ADMINISTRACIÓN DE NEGOCIOS, EAN. *Modern Languages Professional 2016 * 5th semester of Business Administration ADDITIONAL EDUCATION SENA first-aid training course 2009 NATURAL LEARNING CORPORATION 2 years GOETHE INSTITUT Level A2-B1 GOOGLE Digital Garage CET intermediate and advanced EXCEL PERSONAL REFERENCES Name: Juan Pablo Fernández Occupation: Photograph Phone number:- Name: Oscar Simonds Occupation: Professor in Philosophy Phone number:- Name: Alejandro Fonseca Occupation: Business Administrator Phone number:- NOTE: Certifications and references that are additionally required will be provided according to the request of the interested party. (Law habeas data-1581 of 2012)