Luis Fernando Torres Garcia

LUIS FERNANDO TORRES GARCIA ALICANTE, SPAIN CONTACT INFORMATION-- In the fields of commerce and customer service, I have demonstrated proficiency in commercial consulting, financial operations, administration, negotiation, client management, problem-solving, effective communication, and teamwork. With a customer-centric approach and a dedication to finding optimal solutions, I have played a significant role in the success of multiple projects in Colombia and, more recently, in a Swiss company. In my most recent role, I managed the Customer Service Department for Spain and Latin America. PROFESSIONAL EXPERIENCE CUSTOMER SERVICE AGENT - BBVA BANK / COLOMBIA -) Attend to customers at reception. @lftg22 Ensure the reception and filing of records. EDUCATION Answer telephone calls and emails. Commercial Advisory and Operations of Financial Entities (CDTs). Servicio Nacional de Aprendizaje (SENA) Cali - Colombia Open savings accounts and create Fixed-Term Deposit Certificates Sell insurance and credit cards. Manage collections and build customer loyalty. SALES EXECUTIVE - CHEVROLET YANACONAS MOTORS / COLOMBIA -) English – Learn English International Planning and tracking of appointments. COMPUTER SKILLS Organize phone calls to potential clients. Proficiency in Microsoft Office Suite Google Drive, Google Docs Hubspot Chargebee Ensure the reception, transfer, and filing of client records. Provide advice on bank loans and vehicle insurance. MANAGER - CASA DE ADRY HOSTEL / COLOMBIA -) Direction and coordination of hotel staff to ensure all guests receive excellent service and satisfaction. Creation and implementation of comprehensive marketing and SOFT SKILLS promotional campaigns. Resilient Adaptable Sociable Empathetic Charismatic Development and maintenance of a high level of excellence in customer Management and supervision of the hotel's budget and expenses. service Management of social media accounts. CUSTOMER SERVICE DIRECTOR FOR SPAIN AND LATIN AMERICA AT PROPERSTAR / SWITZERLAND -) LANGUAGES Administration and supervision. Spanish: Native Customer retention and loyalty. Maintaining a high level of excellence in customer service. English C1 Product advice and sales Coordination of projects with other Czech: A2 Database management. French: A1 departments. Debt recovery.